Desiree Craft
Commerce City,CO
Summary
With a proven track record at FirstBank, I excel in regulatory compliance and customer service, enhancing operational efficiency and integrity. My expertise in keen attention to detail have significantly mitigated errors, leading to improved processes and customer trust. Achievements include streamlining processes and boosting compliance standards.
Overview
9
9
years of professional experience
Work History
Compliance Banking Specialist
FirstBank
09.2019 - 06.2021
- Ensure compliance with current regulations, laws and policies.
- Review staff work from the teller line to Loan Officers to check that proper processes are being followed in line with bank procedures.
- Daily review of various reports, logs and transactions to check for errors, unusual activity and assist with mitigating risk.
- Perform internal audits.
- Contributed to the continuous improvement of auditing methodologies by providing feedback on current practices and suggesting enhancements.
- Promoted transparency in banking operations by effectively communicating audit results to relevant management
- Assessed the adequacy of management''s response to identified issues from previous audits, ensuring timely implementation of corrective actions.
- Contributed to the bank''s reputation for integrity and compliance by diligently upholding high standards in all audit activities.
- Ensured timely completion of audits, prioritizing tasks based on urgency and importance for efficient resource allocation.
- Supported management in decision-making processes by providing well-researched recommendations backed by audit findings.
Payroll Specialist
FirstBank
08.2015 - 09.2019
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
Bank Teller/New Accounts Representative
FirstBank
12.2012 - 08.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
No Degree - Communications
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Horizon High School
Thornton06-2008
Skills
- Customer service
- Attention to Detail
- Risk assessment
- Regulatory compliance
- Goal-oriented focus
Timeline
Compliance Banking Specialist
FirstBank
09.2019 - 06.2021
Payroll Specialist
FirstBank
08.2015 - 09.2019
Bank Teller/New Accounts Representative
FirstBank
12.2012 - 08.2016
No Degree - Communications
Metropolitan State University of Denver
High School Diploma -
Horizon High School
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