Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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DESIREE CREIGHTON

Jacksonville

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Desk operations specialist

Mayo Clinic
09.2021 - Current
  • Company Overview: Desk operations specialist
  • Coordinated patient schedules and appointments
  • Checked in patients promptly and efficiently
  • Adapted to various roles including check-in, DOS, and virtual check-in while maintaining scheduling numbers
  • Demonstrated courtesy and calmness in handling customer dissatisfaction
  • Displayed a courteous and empathetic attitude towards customers
  • Communicated effectively with other departments, physicians, and outside organizations as necessary for operations
  • Answered phones and assisted callers with inquiries.
  • Facilitated effective communication between front office personnel, back office staff, and technology teams, promoting cohesive teamwork across departments.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Trainer Assistant Manager

TLC beauty supply
10.2016 - 06.2021
  • Provide customer support and educate store product
  • Memorized entire line of company products and services, including prices and exclusive discounts
  • Trained and managed team members to provide exceptional customer service
  • Educated customers on a wide range of products and services to drive sales
  • Demonstrated in-depth knowledge of products and services to build credibility with customers
  • Implemented visual merchandising standards to enhance the shopping experience
  • Communicated product issues to supervisors for timely resolution

Education

Associate in science - radiology

Florida State College At Jacksonville
06-2027

High school diploma -

Englewood High School
06-2019

Skills

  • Dependable & Dedicated
  • Team Leadership
  • Flexible schedule
  • Advanced communication skills
  • Time management expertise
  • Customer service
  • Conflict resolution techniques
  • Clinical support

Hobbies and Interests

Furthering my career in radiology/sonography

Timeline

Desk operations specialist

Mayo Clinic
09.2021 - Current

Trainer Assistant Manager

TLC beauty supply
10.2016 - 06.2021

Associate in science - radiology

Florida State College At Jacksonville

High school diploma -

Englewood High School

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DESIREE CREIGHTON