Desiree Crosier
Wright,Wyoming
Summary
Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Director
Western Welding Academy
03.2024 - 09.2024
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Educated 75 employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Managed 2 other HR staff and oversaw completion of tasks and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Developed and Handled on-boarding process for newly hired employees and distributed all paperwork.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Answered employee inquiries regarding health benefits and 401k options.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Educated employees on company policy and kept employee handbook current.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Aquatics Manager
City of Cheyenne
11.2015 - 06.2021
- Develop and maintain policy, procedures, and guidelines for 100+ staff to maintain effectiveness of aquatic programs and facilities
- Provide outstanding leadership for lifeguards to have structure and understanding of rules of aquatic facility
- Maintained employee, facility, and operational files and records
- Instructed lifeguard and water safety courses including shallow water lifeguarding, lifeguarding and first aid, CPR, and AED, emergency oxygen, blood borne pathogens, lifeguard instructor courses, and water safety instructor courses
- Process daily deposit and perform accounting measures to ensure financial and budgetary requirements are satisfactory
- Created and maintained social media platforms, facility website, and advertisements.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Facilitated hiring, training and evaluation of staff.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
Assistant Community Manager
Balfour Beatty Communities
09.2014 - 11.2015
- Maintain occupancy of 95% or higher for 749 housing units by analyzing systems and monitoring waitlists and offers of homes
- Maintain property by investigating property and resolving resident complaints, enforcing resident guide and leasing policies, actively participating in renovation schedules as well as new construction projects
- Oversee staff in Community Management Office to assure daily tasks and appointments are satisfied
- Event planning for military residents and families up to 700 in attendance
- Encouraging sales of staff to ensure fulfillment of waitlists
- Maintain employee schedules, time off requests, and all personnel issues.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
Aquatics Programmer
City of Cheyenne
03.2013 - 09.2014
- Develop and maintain policy, procedures, and guidelines for 50+ staff to maintain effectiveness of Aquatic Programs
- Provide outstanding leadership for lifeguards to have structure and understanding of rule of aquatic facility
- Develop and coordinate employee's weekly schedules
- Maintain employee, facility, and operational files and records
- Interview, recruit, and train new facility employees
- Instruct lifeguard courses including shallow water lifeguarding, lifeguarding and first aid, CPR, and AED, emergency oxygen, blood borne pathogens, Title 22, and EMR
- Process daily deposit and perform accounting measures to ensure financial and budgetary requirements are satisfactory.
- Analyzed, reviewed and revised programs to increase operating efficiency.
Lifeguard Supervisor
Lincoln Military Housing
04.2010 - 06.2012
- Responsible for 3 aquatic facilities with 15-20 lifeguards
- Transformed average pools to safety oriented, positive environments for military residents and their families. Increased patron load by 75%.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Scheduled 20 lifeguards to provide adequate coverage of pool areas during operating hours.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lifeguard
City of Cheyenne
05.2004 - 07.2010
- Maintain patron safety in and around water, prevention of unsafe actions throughout facility, perform water chemistry tests, cleaning duties, and perform first aid and CPR as appropriate
- Maintain education and training of all certificates
- Instruct learn to swim lessons for various age groups and skill levels
- Complete incident reports and report issues to supervisor
- Set up pool for activities, including lap swim, lessons, group swims, inflatables, etc.
- Attentively monitored swimmers to identify distress.
Education
Associate of Arts - Criminal Justice Pre Law
Laramie County Community College-44 Credit Hours
Cheyenne, WYBachelor of Arts - Ayurvedic Medicine
Maharishi University of Management
Fairfield, IA05.2026
Skills
- Excellent Communication Skills
- Conflict Resolution
- Leadership Development
- Human Resources Operations
- Budget & Financial Management
- American Red Cross IT
- Training & Team Building
- Reports & Documentation
- Facility Management
- Safety-Focused
- Recruitment Strategies
- Compensation Structuring
Certification
- SHRM-CP - SHRM Certified Professional-Exam Scheduled for January 2025
- American Red Cross Instructor Trainer -CPR/AED/Lifeguarding, & Water Safety.
Additional Information
I'm looking to relocate to Cheyenne after a significant death in my family and a need to return to Cheyenne to assist family members.
Timeline
Human Resources Director
Western Welding Academy
03.2024 - 09.2024
Aquatics Manager
City of Cheyenne
11.2015 - 06.2021
Assistant Community Manager
Balfour Beatty Communities
09.2014 - 11.2015
Aquatics Programmer
City of Cheyenne
03.2013 - 09.2014
Lifeguard Supervisor
Lincoln Military Housing
04.2010 - 06.2012
Lifeguard
City of Cheyenne
05.2004 - 07.2010
Associate of Arts - Criminal Justice Pre Law
Laramie County Community College-44 Credit Hours
Bachelor of Arts - Ayurvedic Medicine
Maharishi University of Management
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