Desiree Dahms
Waukesha
Summary
Dynamic and compassionate professional with over 3 years of experience at Heritage Senior Care Inc., excelling in resident engagement and safety management. Known for providing exceptional patient care. Proven ability in effective communication and conflict resolution, complemented by CPR certification and knowledge of safety standards. Committed to enhancing resident satisfaction through empathetic support and comprehensive care management.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Heritage Senior Care Inc.
04.2022 - Current
- Facilitated resident engagement through tailored activities promoting social interaction and well-being.
- Assisted residents with daily living tasks, ensuring comfort and safety in their routines.
- Coordinated communication between staff, residents, and families to enhance care effectiveness.
- Monitored resident health status and reported changes to healthcare professionals promptly.
- Responded to room transfers and incident reports.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
Front Desk Receptionist
New Berlin Chiropractic and Therapy Center
06.2023 - 01.2025
- Greet and check in patients, ensuring a positive and professional first impression.
- Schedule patient appointments and manage provider calendars using electronic medical record (EMR) systems.
- Verify insurance coverage, and ensure accurate recordkeeping.
- Maintain patient records, and ensure all information meets HIPAA standards.
- Handle the multi-line phone system for scheduling, inquiries, and appointment confirmations.
- Assist chiropractic staff with administrative tasks, patient forms, and treatment coordination.
- Maintain office cleanliness and organization, supporting a smooth and welcoming front-office environment,
Education
High School Diploma -
North High School
Waukesha, WI06-2023
Skills
- Effective time management
- Collaborative team member
- Empathetic support
- Event coordination
- Certified in CPR and CBRF
- Knowledge of safety standards
- HIPAA regulations knowledge
- Effective call management
Timeline
Front Desk Receptionist
New Berlin Chiropractic and Therapy Center
06.2023 - 01.2025
Resident Assistant
Heritage Senior Care Inc.
04.2022 - Current
High School Diploma -
North High School