DESIREE DARIUS-EURISTEE
Austin,TX
Summary
Versatile operations manager with 15 years of experience in aviation and organizational management. Focused on compliance, safety initiatives, and employee training to enhance operational efficiency and customer satisfaction. Proven ability to implement policies that improve service delivery while maintaining safety standards.
Overview
26
26
years of professional experience
Work History
Operations Manager
Helping Hands
Chicago, USA
08.2015 - 01.2026
- Led cross-functional teams on project initiatives, ensuring alignment and collaboration.
- Implemented service continuity programs to minimize operational disruptions.
- Ensured the organization remained in compliance with regulators.
- Planned and scheduled employee assignments.
- Interviewed and hired employees.
- Conducted training on new systems and policies.
- Performed safety checks and ensured safety standards were adhered to.
- Provided customer support, resolving inquiries and enhancing customer satisfaction.
Assistant General Manager of Operations,Trainer,
Envoy, Americas Ground Services
Vieux-Fort, St. Lucia
01.2000 - 01.2015
- Reviewed and analyzed reports, records, and directives to support planning activities.
- Assigned and delegated responsibilities for functional activities while disseminating policies to supervisors.
- Directed team efforts, resolved issues, and established deadlines to ensure timely project completion.
- Coordinated departmental activities with related functions to enhance operational efficiency.
- Monitored costs and prepared budgets to align with departmental objectives.
- Evaluated existing procedures to develop and implement improvements for departmental effectiveness.
- Communicated procedural changes to customer service managers and employees to ensure compliance.
- Developed strong vendor relationships to support operational needs.
- Ensured compliance with all internal audit requirements and policies.
- Oversaw staffing requirements and scheduling across all departments.
- Maintained accountability for adherence to compliance standards in operations.
Education
BACHELOR OF SCIENCE - Industrial and Organizational Training
Illinois Institute of Technology
Chicago, IL05-2014
DIPLOMA - INTERNATIONAL COMPLIANCE
International Compliance Association
United Kingdom05-2008
ASSOCIATE OF APPLIED SCIENCE - LIBERAL ARTS AND SOCIAL SCIENCE
Westchester Community College
Valhalla, NY05-2004
Skills
- Root cause investigation
- Human Resources
- Aviation management
- Compliance
- Training
- Auditing
- Customer service
- Above and below the wing coordination
Timeline
Operations Manager
Helping Hands
08.2015 - 01.2026
Assistant General Manager of Operations,Trainer,
Envoy, Americas Ground Services
01.2000 - 01.2015
BACHELOR OF SCIENCE - Industrial and Organizational Training
Illinois Institute of Technology
DIPLOMA - INTERNATIONAL COMPLIANCE
International Compliance Association
ASSOCIATE OF APPLIED SCIENCE - LIBERAL ARTS AND SOCIAL SCIENCE
Westchester Community College