Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Desiree Davila

Greenacres,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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Overview

12
12
years of professional experience
1
1
Certificate

Work History

Pharmacy Technician

Walmart Pharmacy
09.2018 - 11.2021
  • process medical prescription
  • handling and insurance
  • Verified integrity of applicants' information to minimize fraud.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Checked personal and team calculations to validate information and underwriting decisions.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Payment process

Customer Service Manager

Walmart
08.2016 - 09.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cashier balancing of cash register
  • Cash handling and providing exceptional.

Medical Biller

De Diego Ambulatory Clinic
08.2003 - 05.2016
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Schedule Appointment.


Education

CERTIFICACION - Facturacion De Planes Medicos

Universidad Del Este
Carolina, Puerto Rico
05.2010

Skills

  • Scheduling Equipment Repairs
  • Recipe Development
  • Stocking and Replenishing
  • Ordering and Requisitions
  • Verbal and Written Communication
  • Cleaning and Sanitation
  • Customer Service
  • Inventory Management

Certification

  • Certified medical Billing
  • Licensed Pharmacy technician

Languages

Spanish
Full Professional
English
English
Native or Bilingual

Timeline

Pharmacy Technician

Walmart Pharmacy
09.2018 - 11.2021

Customer Service Manager

Walmart
08.2016 - 09.2018

Medical Biller

De Diego Ambulatory Clinic
08.2003 - 05.2016

CERTIFICACION - Facturacion De Planes Medicos

Universidad Del Este

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Desiree Davila