Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Desiree DeLeon

Aubrey,TX

Summary

Quality-driven multi-unit leader with six years of experience in retail management at American Eagle, Aerie, and Offline stores. Proven track record of enhancing revenue growth and building strong customer and peer relationships across all three brands. Expertise in exceptional customer service to drive back incremental traffic to stores.

Overview

4
4
years of professional experience

Work History

Store Manager

American Eagle Outfitters, Inc
Frisco , Texas
11.2024 - Current
  • Leads an environment prioritizing customer satisfaction, productivity, and profitability.
  • Established clear expectations for Store Leadership team, ensuring accountability for performance standards.
  • Facilitated communication across store organization, acting as liaison to field leadership and partners.
  • Modeled brand customer service standards as leader on duty, promoting Customer First selling behaviors.
  • Implemented AEO performance leadership tools and processes effectively within the leadership team.

Community Market Leader

American Eagle, Aerie, Offline Inc
Dallas, Texas
11.2021 - 11.2024
  • Organized and managed private events to increase store traffic across three brands.
  • Drove revenue growth through strategic planning of events.
  • Developed partnerships with regional and store leadership to improve styling appointments.
  • Coached teams on exceptional customer service through workshops and virtual training calls.
  • Fostered collaboration by building relationships with peers, supervisors, and field leadership.

Associate Store Manager

Aerie By American Eagle
Grapevine, TX
11.2020 - 11.2021
  • Motivate and inspire the team by developing and delivering a compelling vision for company
  • Values managed hiring, training, recruiting, coaching, and scheduling of store staff to optimize operations.
  • Enhanced customer loyalty by creating memorable in-store experiences through appointment systems.
  • Delivered effective training on daily tasks to improve employee performance and customer satisfaction.
  • Trained team on loyalty and credit sign ups

Education

Bachelor of Science - Development of Family Studies

University of North Texas
Denton, TX
12-2013

Bachelor of Arts - Business Management

North Texas Community College
Corinth Texas
05-2011

Skills

  • Teamwork and collaboration
  • Communication skills
  • Customer service excellence
  • Performance management
  • Regional training and development
  • Strategic business planning

Accomplishments

  • Achieved highest watermark at Aerie
  • District credit captain to drive top results for market in Dallas
  • Supported store openings for American Eagle, Aerie and Offline with special events
  • Pioneered appointment selling for store teams in the region to be top performers
  • Number one community leader in the company for all three brands

Timeline

Store Manager

American Eagle Outfitters, Inc
11.2024 - Current

Community Market Leader

American Eagle, Aerie, Offline Inc
11.2021 - 11.2024

Associate Store Manager

Aerie By American Eagle
11.2020 - 11.2021

Bachelor of Science - Development of Family Studies

University of North Texas

Bachelor of Arts - Business Management

North Texas Community College

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Desiree DeLeon