Desiree Del Principe

Work History

City of Peoria

04.2003 - 07.2005

Adapted lessons based on the needs of each swimmer while maintaining an appropriate pace for development
Encouraged swimmers to work hard in order to achieve their personal bests in competitive events
Displayed strong leadership skills when leading classes and groups both inside and outside of the pool environment
Maintained accurate records of attendance, progress reports, assessments, for each swimmer enrolled in courses or programs
Conducted evaluations after completion of each session or course in order to assess performance improvement over time

City of Peoria

03.2003 - 07.2005

Enforced safety policies and rules to guests to prevent accidents
Remained calm and poised during periods of stress or when dealing with difficult people
Monitored pool to identify individuals in distress or other emergency situations
Recognized swimmers in need of assistance, immediately acting to provide aid
Administered CPR, first aid, AED when necessary
Updated paperwork related to certifications, training programs, incident reports, as required by law

Hilton Orlando

06.2024 - Current

Successfully led the department for six months after the manager resigned.
Managed and motivated all recreation and restaurant personnel to include supervision, training, communicating objectives for the day, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Assigned tasks to employees and oversaw opening and closing of restaurant.
Cross-trained crew members on different duties to increase coverage.
Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Managed schedules, accepted time off requests and found coverage for short shifts.

Luke’s of Chicago

01.2008 - 02.2024

Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
Organized and conducted pre-shift meetings to review specials, menu changes, and house counts
Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
Monitored cash handling procedures to accurately charge customers
Performed daily inspections of the facility to ensure cleanliness standards were met
Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
Analyzed customer feedback and implemented strategies to improve service
Provided leadership by setting clear expectations for team members
Facilitated team meetings to ensure staff remained informed of changes
Worked with direct reports to cross-train and assist in development of new skills
Cultivated positive relationships with customers through excellent hospitality services
Devised strategies for improving efficiency in the kitchen operations
Maintained a high level of customer service by addressing patron complaints promptly and professionally
Established relationships with vendors to obtain quality ingredients at competitive prices
Managed payroll records accurately ensuring timely payment of wages
Resolved conflicts among employees in an effective manner
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Hilton Tapatio Cliffs

01.2005 - 10.2005