Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Detres

BEULAVILLE,NC

Summary

Driven Accounts Receivable Assistant with robust experience in managing and tracking invoices, resolving account discrepancies, and maintaining accurate financial records. Possess strong analytical skills to scrutinize and interpret complex financial data. Proven ability to streamline processes for increased efficiency while ensuring adherence to corporate guidelines. Demonstrated success in fostering positive relationships with clients and team members.

Overview

12
12
years of professional experience

Work History

Accounts Receivable Assistant

Cintas
Pittston, PA
04.2024 - 08.2024
  • Assisted with month-end closing activities such as preparing journal entries and account reconciliations.
  • Analyzed customer accounts on a regular basis to identify areas of improvement or risk exposure.
  • Generated reports detailing outstanding customer balances and aging information.
  • Processed invoices, payments and credits for customers.
  • Maintained Accounts Receivable records in accounting software.
  • Investigated discrepancies between customer payment records and internal records.
  • Reconciled accounts receivable ledger to ensure accuracy of balances.
  • Resolved billing disputes with customers in a timely manner.
  • Provided customer service by responding to inquiries from clients related to their accounts.
  • Monitored delinquent accounts and escalated collections activity when necessary.
  • Contributed to the development of collection strategies for past due accounts.
  • Conducted research on customer accounts using various resources such as lien searches, UCC filings.
  • Developed relationships with key contacts at client companies to facilitate resolution of issues.
  • Coordinated with sales team regarding any changes needed in pricing or payment terms for existing customers.
  • Updated customer files regularly with current contact information and notes about conversations or interactions with clients.
  • Followed up on all open items until resolved.
  • Processed and mailed customer invoices or e-mailed electronic statements and posted customer payments and submitted bank deposits when received.
  • Verified validity of account discrepancies and resolved by obtaining and investigating information.
  • Entered finalized cash receipts and updated accounts receivable ledger to resolve variances.
  • Spearheaded collections process by examining customer payment plans and payment history and coordinating contact cross-functionally.
  • Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Generated, mailed and monitored invoices.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Processed new customer forms to set up accounts in system.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Processed credit memos and adjustments according to company policy.
  • Utilized accounting software for efficient management of receivables.
  • Negotiated payment plans with delinquent accounts.
  • Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
  • Implemented payment reminder system to decrease outstanding receivables.
  • Managed timely invoicing of clients and ensured accurate billing details.
  • Provided detailed reports and analyses to management regarding receivables status.
  • Ensured compliance with financial policies and regulations.
  • Reconciled customer accounts and resolved discrepancies.
  • Communicated effectively with clients to ensure timely collections.
  • Issued monthly statements to clients and followed up on outstanding payments.
  • Assisted with month-end and year-end closing processes.
  • Maintained detailed records of all accounts receivable transactions.
  • Prepared aging reports to identify past due accounts.
  • Coordinated with sales and customer service departments to resolve billing issues.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Facilities Administrative Assistant

The Hideout Community
Lake Ariel, PA
07.2015 - 02.2023
  • Maintained accurate records of facility repairs and maintenance.
  • Assisted with the coordination of facility events, such as meetings and conferences.
  • Created purchase orders for new office supplies and equipment.
  • Conducted regular inspections of building premises to identify safety hazards or areas in need of repair.
  • Organized employee workstations, cubicles, and other common areas within the facility.
  • Performed daily administrative tasks including filing, data entry, document processing, and mail distribution.
  • Coordinated with vendors on contracts related to facilities management services.
  • Resolved customer inquiries regarding building-related issues in a timely manner.
  • Provided support to executive staff members by scheduling appointments, arranging travel plans, and preparing expense reports.
  • Compiled monthly reports on the status of all facility operations activities.
  • Developed procedures for ensuring compliance with safety regulations.
  • Handled incoming calls from tenants regarding complaints or requests for service.
  • Responded promptly to emergency situations such as fire alarms or flood incidents.
  • Arranged for necessary maintenance repairs when needed.
  • Updated inventory database with details about office furniture and equipment.
  • Planned team-building activities to foster positive working relationships between employees.
  • Collaborated with external contractors during renovations or upgrades of existing facilities.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Photo Lab Supervisor

Walgreens
Jacksonville, NC
08.2012 - 06.2015
  • Supervised and trained staff on the use of photo lab equipment, such as scanners, printers, and digital cameras.
  • Ensured that all prints were accurate to customer specifications before delivery.
  • Created a safe work environment for employees by adhering to safety protocols and regulations.
  • Monitored production levels to ensure that deadlines were met in a timely manner.
  • Communicated with customers regarding any questions or concerns about their orders.
  • Maintained inventory of supplies and placed orders when necessary.
  • Conducted regular maintenance checks on equipment to ensure optimal performance.
  • Developed quality control procedures to guarantee high-quality prints every time.
  • Resolved customer complaints in a professional and efficient manner.
  • Analyzed data to identify trends in customer preferences and adjust accordingly.
  • Identified areas for improvement within the photo lab processes and implemented changes accordingly.
  • Performed research into new technologies related to the photo lab industry.
  • Assisted customers with selecting appropriate products for their needs.
  • Provided technical support and troubleshooting assistance when needed.
  • Organized workflow schedules for all staff members in order to maximize productivity.
  • Reviewed employee performance regularly, providing feedback where necessary.
  • Managed daily operations of the photo lab including scheduling shifts, assigning tasks.
  • Participated in meetings with management regarding company policies and procedures.
  • Supervised, trained and guided team by coaching on daily activities.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Mixed chemical baths for photo development.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Observed and monitored utilization of equipment.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.

Education

Completed Course in Medical Termonology -

ED2Go
Online
03-2024

Franklin Delano Roosevelt High School
Brooklyn, NY
06-1997

Skills

  • Payment tracking
  • Reconciliations
  • Collections
  • Excel
  • Invoice Processing
  • Debt collection
  • Confidentiality
  • Microsoft Office
  • Payment Processing
  • Credit and collections
  • Adjustment posting
  • Accurate payment posting
  • Codes reviewing
  • Aging reports analysis
  • Billing dispute resolution
  • Relationship Building
  • Policy Development
  • Research and due diligence
  • Financial software
  • Data entry and management
  • Dispute Resolution
  • Department Oversight
  • Financial records and reporting
  • Invoicing proficiency
  • Invoice Preparation
  • Contract reviewing
  • Team Bonding
  • Account Reconciliation
  • Microsoft Excel
  • Spreadsheets and journal entries
  • Information gathering and analysis
  • Strong client relations skills
  • Accounts receivable expertise
  • Payment posting
  • Fiscal reporting
  • Statement preparation
  • Accounts Receivable
  • Customer service support
  • Month-end closing procedures

Languages

Spanish
Professional

Timeline

Accounts Receivable Assistant

Cintas
04.2024 - 08.2024

Facilities Administrative Assistant

The Hideout Community
07.2015 - 02.2023

Photo Lab Supervisor

Walgreens
08.2012 - 06.2015

Completed Course in Medical Termonology -

ED2Go

Franklin Delano Roosevelt High School

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