Desiree Diaz

Work History

Securitas Security Services USA

12.2023 - Current

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Rose Room Hospice Center

09.2022 - 11.2023

Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
Collaborated with the collections department to address overdue accounts and recover outstanding payments.
Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
Implemented quality assurance measures to minimize errors in data entry, leading to increased claim approval rates from insurers.
Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
Posted payments and collections on regular basis.
Collected payments and applied to patient accounts.

Allergy & Asthma Relief Experts

11.2021 - 09.2022

Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
Cross-trained in front-office procedures to back up reception staff.
Submitted insurance claims and updated patients' insurance information.

Walgreens

10.2019 - 10.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Valley Urgent Care

08.2015 - 06.2018

Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.