Desiree Diaz
Winnetka,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Thousand Oaks, CA
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Medical Biller, Accounts Receivable
Rose Room Hospice Center
Reseda, USA
09.2022 - 11.2023
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
- Implemented quality assurance measures to minimize errors in data entry, leading to increased claim approval rates from insurers.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Front and Back Office Medical Assistant
Allergy & Asthma Relief Experts
Granada Hills, USA
11.2021 - 09.2022
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Cross-trained in front-office procedures to back up reception staff.
- Submitted insurance claims and updated patients' insurance information.
Customer Service Representative
Walgreens
Arleta, USA
10.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Medical Assistant
Valley Urgent Care
Northridge, USA
08.2015 - 06.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Medical Assistant Certification -
03.2013
High School Diploma -
08.2011
Skills
- Patient account management
- Claim submission
- HIPAA Compliance
- Insurance Verification
- Payment posting
- Accounts receivable management
- Critical thinking abilities
- Medical Coding Expertise
- Medical terminology understanding
- Collections experience
- CPT coding knowledge
- Continuous learning mindset
- Denial Management
- Teamwork and Collaboration
- Clerical Support
- Customer Service
- Microsoft Excel
- Computer proficiency
- Call center experience
- Payment processing
- Microsoft outlook
- Customer satisfaction measurement
- Problem resolution
- Active listening
- Customer service
Timeline
Security Officer - Securitas Security Services USA
12.2023 - Current
Medical Biller, Accounts Receivable - Rose Room Hospice Center
09.2022 - 11.2023
Front and Back Office Medical Assistant - Allergy & Asthma Relief Experts
11.2021 - 09.2022
Customer Service Representative - Walgreens
10.2019 - 10.2021
Medical Assistant - Valley Urgent Care
08.2015 - 06.2018
Opportunities For Learning - High School Diploma,
American Career College - Medical Assistant Certification,