Joshua Tellez
Elgin,TX
Summary
Detailed Area Manager with 10+ years of experience managing field operations for home building construction projects. Deadline-driven facilitator of complex operations, overseeing personnel schedules with ease. As an Area Manager, I excel in a multifaceted role that demands a blend of technical expertise, leadership acumen, and strategic thinking. I oversee the operational aspects of flooring projects, demonstrating a deep understanding of flooring materials, installation techniques, and industry standards. I possess strong organizational skills to manage multiple projects concurrently, ensuring timely completion within budgetary constraints. Effective communication is paramount as I liaise with clients, contractors, and internal teams, conveying project requirements and addressing any issues that may arise. My leadership extends to team management, where I motivate and guide staff to deliver high-quality workmanship and adhere to safety protocols. With a keen eye for detail, I uphold quality standards, conducting inspections and implementing corrective measures as necessary. Adaptable and proactive, I navigate challenges with a solutions-oriented approach, driving operational efficiency and customer satisfaction
Overview
13
13
years of professional experience
Work History
Area Manager
Interior Logic Group
Austin, TX
08.2021 - Current
- Conducted periodic reviews of inventory levels and product mix in stores.
- Run reports on field management and quality assurance.
- Meet with current home builders to discuss performance, customer service quality, and quality of installation.
- Supervised 6 employees to ensure optimal productivity.
- Aligned procedures and protocols with changing business demands.
- Implemented new processes and procedures tactfully and passionately.
- Inspected production, quality control, and maintenance reports to detect and address production problems.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Drove district growth through program quality and customer service.
- Mentored team members by demonstrating best practices for field operations
Warehouse Manager
Flooring Solutions
Austin, TX
02.2020 - 07.2021
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Implemented and planned warehouse safety and security programs and activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Identified opportunities to reduce cost and improve productivity.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Consistently met company and department objectives within budget and time constraints.
Field Manager
MC Surfaces
Cedar Park, TX
01.2019 - 01.2020
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Developed work plans for completion of projects on time and within budget.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Provided technical guidance to ensure accuracy of project implementation.
- Resolved conflicts between workers or other stakeholders related to the project.
- Interpreted diagrams to plan crew activities efficiently.
- Coordinated with contractors, vendors for timely delivery of supplies, materials needed for projects.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
Warehouse Manager
Paradisa Homes
Austin , TX
12.2017 - 12.2018
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Established procedures for receiving, storing, handling hazardous materials safely.
Field Supervisor
Floors Inc
Austin, TX
08.2014 - 10.2017
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Monitored project progress against established timelines and budgets.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Developed strategies for improving operational efficiency in the field operations department.
Customer Service Associate
Lowes Home Improvment
Cedar Park, TX
06.2011 - 07.2014
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
Education
Some College (No Degree) - Psychology
Austin Community College
Austin, TX08-2011
High School Diploma -
Leander High School
Leander, TX06-2010
Skills
- Conflict Management
- Microsoft Office Suite
- Communication and Negotiation
- Relationship building and management
- Quality Assurance
- Vendor Management
- Resource Allocation
- Process Improvement
- Staff Training and Development
- Territory Management
- Lean Manufacturing
- Performance Management
References
References available upon request.
Timeline
Area Manager
Interior Logic Group
08.2021 - Current
Warehouse Manager
Flooring Solutions
02.2020 - 07.2021
Field Manager
MC Surfaces
01.2019 - 01.2020
Warehouse Manager
Paradisa Homes
12.2017 - 12.2018
Field Supervisor
Floors Inc
08.2014 - 10.2017
Customer Service Associate
Lowes Home Improvment
06.2011 - 07.2014
Some College (No Degree) - Psychology
Austin Community College
High School Diploma -
Leander High School