Open To Work
Desiree Ebersol
Package Handler
Loysville,PA
Summary
Detail-oriented individual with experience in report drafting and documentation. Known for effective time management and clear communication skills. Ready to leverage expertise in case management and client support to drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler
United Postal Services (UPS)
11.2021 - Current
- Assured proper loading of packages into designated trailers for accurate delivery destinations.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Maintained clean and organized work area, adhering to safety standards.
- Followed company policies and procedures for secure package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Scanned irregular packages prior to placement in correct trailers.
- Verified hazardous material packages before loading, adhering to safety regulations.
- Ensured smooth movement of packages on belts, adjusting double-stacked items for optimal scanning.
- Removed broken, leaking, and opened parcels from trailers for appropriate handling.
- Returned incorrectly labeled packages to belts for rescan and proper trailer assignment.
- Unloaded incoming trailers, placing overweight or misshapen items on the irregular packages belt.
Beginner Riding Instructor
Hidden Oak Ranch
Loysville, Pennsylvania
09.2021 - Current
- Introduced beginner riders to horses in a safe, controlled environment.
- Advised participants on proper health care, nutrition, feeding and grazing of horses.
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Planned classes focusing on instruction, demonstration and work time.
- Evaluated student progress and adjusted learning plans to foster progress.
- Taught safe ground handling techniques, including haltering and leading horses.
- Instructed on proper grooming and tacking procedures for horses.
- Presented various riding disciplines, including English and Western styles.
- Educated on horse anatomy and essential care practices involving veterinarians and farriers.
- Developed rider confidence both on and off the saddle.
- Facilitated enjoyable learning experiences focused on safety while riding.
Juvenile Probation Officer
Perry County Probation
New Bloomfield, Pennsylvania
06.2024 - 11.2025
- Processed juvenile intakes entering the system efficiently.
- Performed visual body searches, health screenings and fingerprinting.
- Organized and contributed to interventions with clients and service personnel.
- Assisted offenders in enrolling in treatment, counseling or community service programs.
- Prepared various behavior and incident reports.
- Networked with community organizations, school officials and law enforcement to drive department mission and values.
- Gathered social and legal data on each probationer and verified details.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Created, organized and maintained files, case notes and electronic databases.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Created court orders for judicial approval and filing by prothonotary.
- Represented county probation department in court proceedings.
- Developed case plans tailored for juveniles' rehabilitation.
- Conducted visits to juveniles at schools and homes for progress monitoring.
- Maintained communication with service providers to ensure adherence to protocols.
- Assisted juveniles and families in fulfilling probation conditions.
- Monitored compliance with probation rules among juveniles.
Farm Hand/Riding Instructor
Johnna Stables
Carlisle, PA
05.2022 - 09.2022
- Brought horses into barn each morning and returned them to pasture every evening.
- Fed all horses hay and grain daily, including some evenings.
- Cleaned stalls and added fresh shavings regularly.
- Participated in the loading and unloading of harvested products and supplies.
- Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
- Monitored animal health, identifying and reporting any signs of illness.
- Administered medications and vaccinations to livestock under supervision.
- Performed routine maintenance and repairs on farm structures, such as fences and barns.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
- Advised participants on proper health care, nutrition, feeding and grazing of horses.
- Instructed participants on balanced riding fundamentals essential to rider and horse safety.
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Established and communicated clear objectives for lessons and projects.
- Carried out balanced program of instruction and work time to give students optimal learning experiences.
- Built positive relationships with students, parents, colleagues and administrators.
- Sanitized indoor and outdoor feed and water buckets consistently.
- Swept and cleared barn aisles on a daily basis.
- Assisted with care for horses needing special attention from vet or farrier.
- Unloaded and stacked hay and alfalfa bales in hay loft efficiently.
- Maintained barn landscaping through mowing, weed whacking, and application of weed killer.
Full Time Supervisor
Designer Shoe Warehouse(DSW)
Camp Hill, Pennsylvania
10.2021 - 05.2022
- Executed store opening and closing procedures multiple times weekly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded to customer questions regarding products, prices and availability.
- Maintained organized, clean, and attractive store environment for customers.
- Supervised sales team and staff members to optimize performance.
- Delegated tasks effectively to enhance operational efficiency.
- Evaluated employee performance to identify areas for improvement.
- Resolved staff issues promptly to maintain team morale.
- Managed inventory levels to ensure product availability.
- Operated register for sales transactions and payment collection.
Guest Services Supervisor
Carlisle Sports Emporium
Carlisle, PA
03.2021 - 10.2021
- Conducted end-of-night till counts to ensure accurate cash handling.
- Trained and supervised guest services team members onmpolicies, procedures, and customer interaction standards.
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
- Compiled daily revenue reports and completed necessary documentation.
- Executed daily mod reports and maintained detailed Excel spreadsheets.
- Facilitated sales at the register while communicating purchase rules clearly.
- Sold and prepared food items for customer satisfaction.
- Registered participants and managed laser tag sessions effectively.
- Organized go-kart races, adhering strictly to safety protocols.
Sales and Stock Associate
Designer Shoe Warehouse(DSW)
Camp Hill, Pennsylvania
07.2018 - 10.2021
- Processed shipments by attaching anti-theft devices to incoming merchandise.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Assisted customers with product, promotion, and policy information.
- Communicated with customers to answer questions.
- Restocked merchandise on sales floor to enhance product availability.
- Assisted customers in locating desired items efficiently.
- Executed sales at register while preventing fraudulent coupon usage.
- Documented instances of stolen merchandise and reported to management.
- Maintained cleanliness of sales floor to promote a positive shopping experience.
- Updated pricing and sales signs to promote merchandise.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Shift Supervisor
Allied Universal
Camp Hill, Pennsylvania
01.2021 - 03.2021
- Monitored cameras across various locations to ensure safety and security.
- Delegated tasks to employees and monitored activities and task completion.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Acknowledged alarms and responded to calls during shifts.
- Conducted security patrols to confirm building integrity.
- Trained new employees on security protocols and procedures.
- Filed incident reports and maintained necessary documentation as required.
Stock Associate
American Eagle Outfitters
Camp Hill, Pennsylvania
06.2018 - 09.2018
- Processed shipments by attaching anti-theft devices to incoming merchandise.
- Assessed floor displays to restock merchandise.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Followed instructions to properly arrange merchandise items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Restocked merchandise on sales floor to maintain optimal inventory levels.
Seasonal Sales Associate
The Bon Ton
Watertown, New York
10.2017 - 12.2017
- Processed sales transactions while verifying coupon authenticity to prevent fraud.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained a clean and organized sales floor to enhance shopping experience.
Education
Bachelor of Science - Criminal Justice
Central Penn College
Enola, PA05-2021
Some College (No Degree) - Criminal Justice
Jefferson Community College
Watertown, NYSkills
- Report drafting and documentation
- Caseload management
- Electronic monitoring
- Data collection and analysis
- Professional boundaries
- Courtroom testimony
- Policy interpretation
- Case study experience
- Legal interpretation
- Client relationship management
- Coaching and mentoring
- Clear communication skills
- Conflict resolution strategies
- Verbal and written communication
- Time management techniques
- Decision-making processes
- Team collaboration skills
- Critical thinking abilities
Certification
- CPC-A, AAPC, 2026
Timeline
Juvenile Probation Officer
Perry County Probation
06.2024 - 11.2025
Farm Hand/Riding Instructor
Johnna Stables
05.2022 - 09.2022
Package Handler
United Postal Services (UPS)
11.2021 - Current
Full Time Supervisor
Designer Shoe Warehouse(DSW)
10.2021 - 05.2022
Beginner Riding Instructor
Hidden Oak Ranch
09.2021 - Current
Guest Services Supervisor
Carlisle Sports Emporium
03.2021 - 10.2021
Shift Supervisor
Allied Universal
01.2021 - 03.2021
Sales and Stock Associate
Designer Shoe Warehouse(DSW)
07.2018 - 10.2021
Stock Associate
American Eagle Outfitters
06.2018 - 09.2018
Seasonal Sales Associate
The Bon Ton
10.2017 - 12.2017
Bachelor of Science - Criminal Justice
Central Penn College
Some College (No Degree) - Criminal Justice
Jefferson Community College