Desiree Emanuel
Queens,NY
Summary
Outgoing LBA successful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service. Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver.
Overview
14
14
years of professional experience
1
1
Certification
Work History
License Beauty Advisor LBA
Sephora
Tampa, FL
01.2022 - 07.2023
- Passionate for client service and enjoy working with people
- Highly knowledgeable of beauty selections and iconic brands
- Knowledgeable about what's new and trending in beauty
- Track record of building relationships with customers and team members.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Evaluated customer skin to determine unique conditions and skin type.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Greeted customers to determine wants or needs.
Esthetician
Home Based Esthetician
Tampa, FL
01.2019 - 01.2023
- Examined and analyze client's skin to evaluate skin condition and provide care recommendation
- Recommended skin care and cosmetics products to clients, with over 90% of my clients satisfied with my suggestions
- Conducted research on vendors and products to identify the most cost-effective options
- Applied peels, mask, and other specialized products to improve client's facial skin appearance.
- Assisted in the development of customized skin care regimens for clients.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
Medical Assistant
Tampa General Hospital
Tampa, FL
01.2021 - 01.2022
- Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor
- Evaluated patient prior to termination of venous access - standing & sitting blood pressure
- Initiated treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD)
- Obtained vital signs prior to reinfusion; perform all relevant functions necessary with the use of Dexcom, Freestyle lebra, A1c Inpen and Metronic Device.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Customer Service Representative
Victoria Secret
Valley Stream
01.2016 - 01.2019
- Taken appropriate action in response to allegations and or complaints
- Educated customers on policies regarding payments and exchanges
- Advised customers on merchandise selection
- Ability to effectively communicate with all levels of the organization.
Medical Assistant
Peninsula Hospital
Far Rockaway, NY
01.2010 - 01.2015
- Conducted assessments of referrals
- Input essential data into EMR system and obtained missing information
- Assisted with coordinating medical needs via EMR provided EKG & Phlebotomy
- Strong administrative skills
- Microsoft Word & Excel
- Sorian, QMED
- Coordinated various clinic departments in scheduling and rebooking appointments
- Anticipated patients needs and communicated with appropriate staff and leadership to manage and facilitate solutions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Education
AOS (Associate of Occupational Studies) Certified Medical Assisting -
ASA College
01.2004
Skills
- Customer Service
- Cosmetics and Facial Care Services
- Product Demonstrations
- Customer Needs Assessment
- Customer Engagement
Certification
NHA Licenses
CCMA
PCA
Phlebotomy
Esthetician
Timeline
License Beauty Advisor LBA
Sephora
01.2022 - 07.2023
Medical Assistant
Tampa General Hospital
01.2021 - 01.2022
Esthetician
Home Based Esthetician
01.2019 - 01.2023
Customer Service Representative
Victoria Secret
01.2016 - 01.2019
Medical Assistant
Peninsula Hospital
01.2010 - 01.2015
AOS (Associate of Occupational Studies) Certified Medical Assisting -
ASA College