Desiree Espinoza
Compton,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Estimator
Jefferson Auto Body
Paramount, CA
05.2024 - Current
- Met with customers to explain the repair process and answer questions.
- Created estimates for insurance companies, detailing parts and labor costs.
- Documented detailed notes regarding each repair job for future reference.
- Coordinated with insurance companies for repair approvals.
- Maintained cleanliness and orderliness in the work area.
- Reviewed damaged vehicles to determine repair costs and procedures.
- Proficient in using software CCC One.
- Preparing and completing estimates for insurance companies and private customers.
Sales Service Associate
Nordstrom
Cerritos, CA
11.2022 - 07.2023
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Provided customer service and support to clients in a timely manner.
- Assessed customer requests to determine appropriate action needed to resolve issue at hand.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Warehouse Worker
McMaster-Carr
Santa Fe Springs
04.2022 - 11.2022
- Maintained stock levels in accordance with company policies.
- Transported goods to designated areas within the warehouse facility.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received, unpacked and inspected incoming shipments of merchandise.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
COVID-19 Test Registrar
FEMA
Los Angeles
03.2021 - 07.2021
- Conducted patient registration for COVID-19 testing, ensuring accuracy of information collected.
- Provided customer service to patients seeking COVID-19 testing, responding to questions in a timely manner.
- Ensured compliance with HIPAA regulations related to confidential patient information.
- Attended seminars to remain up-to-date on COVID-19 developments.
- Developed and managed staff of 25 to ensure efficient operation of COVID-19 testing site.
- Ensured compliance with local, state, and federal regulations related to COVID-19 testing sites.
Receptionist-Elegibility Clerk
Florence Dental
Downey, CA
07.2018 - 12.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments.
- Processed paperwork related to benefit determinations within established timelines.
- Provided customer service support in a professional manner.
- Inputted data into computer system in order to maintain client files.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Collected payments from patients in accordance with established policies and procedures.
Eligibility Clerk
Star Family Dental
Bellflower, CA
11.2016 - 01.2018
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Tracked overdue payments from insurance companies to ensure prompt reimbursement.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Answered customer questions to maintain high satisfaction levels.
- Answered incoming calls promptly and courteously.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Receptionist
Lynwood Healthcare And Rehabilitation Center
Lynwood
01.2015 - 08.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
Education
Paramount High School
Paramount, CA06-2015
Skills
- Customer Assistance
- Cash Handling
- Payment Processing
- Scheduling
- Appointment Scheduling
- Data Collection
- Multitasking strengths
- Biligual
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Estimator
Jefferson Auto Body
05.2024 - Current
Sales Service Associate
Nordstrom
11.2022 - 07.2023
Warehouse Worker
McMaster-Carr
04.2022 - 11.2022
COVID-19 Test Registrar
FEMA
03.2021 - 07.2021
Receptionist-Elegibility Clerk
Florence Dental
07.2018 - 12.2019
Eligibility Clerk
Star Family Dental
11.2016 - 01.2018
Receptionist
Lynwood Healthcare And Rehabilitation Center
01.2015 - 08.2016
Paramount High School
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