Desiree Ethelbah
Bapchule,AZ
Summary
Proven leader with extensive experience in fast-paced environments, notably at McDonald's, where I honed skills in customer service and cash handling. Excelled in team collaboration, driving efficiency, and enhancing customer satisfaction. Demonstrated adaptability and problem-solving, significantly contributing to operational excellence and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's
Pinetop-Lakeside, AZ
08.2023 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Fostered positive team environment by assisting coworkers during rush periods.
Bank Teller
Wells Fargo
Whiteriver, AZ
10.2022 - 08.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Office Clerk, Office Cashier, Receptionist
White Mountain Apache Utility Dept.
Whiteriver, AZ
05.2020 - 10.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Maintained accurate cash drawer through diligent counting and organization of currency.
- Participated in regular staff meetings to discuss process improvements for efficient workflow and enhanced customer experience.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Managed the Port-O-Jons and Water buffalo rentals
- Managed the scheduling for the Port-O-Jons and Water buffalo rentals, when they were to be delivered and when they were to be picked up and returned.
Crew Trainer
McDonald's
Pinetop-Lakeside, AZ
02.2017 - 03.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Shift Manager
McDonald's
1429 W Baseline Tempe Az 85283
05.2014 - 01.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Education
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside05.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Learning Agility
- Store Opening and Closing
- Crew Leadership
- Valid Driver's License
- Telephone Etiquette
- Positive Company Representation
- Team Player
- Adaptability and Flexibility
- Collaboration and Teamwork
- Cleaning and organization
- Dependable and Cooperative
- Cash Register Operations
Timeline
Crew Member
McDonald's
08.2023 - 07.2024
Bank Teller
Wells Fargo
10.2022 - 08.2023
Office Clerk, Office Cashier, Receptionist
White Mountain Apache Utility Dept.
05.2020 - 10.2022
Crew Trainer
McDonald's
02.2017 - 03.2019
Shift Manager
McDonald's
05.2014 - 01.2017
High School Diploma -
Blue Ridge High School