Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Ethelbah

Bapchule,AZ

Summary

Proven leader with extensive experience in fast-paced environments, notably at McDonald's, where I honed skills in customer service and cash handling. Excelled in team collaboration, driving efficiency, and enhancing customer satisfaction. Demonstrated adaptability and problem-solving, significantly contributing to operational excellence and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Crew Member

McDonald's
08.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Fostered positive team environment by assisting coworkers during rush periods.

Bank Teller

Wells Fargo
10.2022 - 08.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.

Office Clerk, Office Cashier, Receptionist

White Mountain Apache Utility Dept.
05.2020 - 10.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Handled incoming business and client requests for information.
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Maintained accurate cash drawer through diligent counting and organization of currency.
  • Participated in regular staff meetings to discuss process improvements for efficient workflow and enhanced customer experience.
  • Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
  • Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
  • Managed the Port-O-Jons and Water buffalo rentals
  • Managed the scheduling for the Port-O-Jons and Water buffalo rentals, when they were to be delivered and when they were to be picked up and returned.

Crew Trainer

McDonald's
02.2017 - 03.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.

Shift Manager

McDonald's
05.2014 - 01.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.

Education

High School Diploma -

Blue Ridge High School
Pinetop-Lakeside
05.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Leadership Qualities
  • Drive-Thru Operations
  • Food Preparation
  • Learning Agility
  • Store Opening and Closing
  • Crew Leadership
  • Valid Driver's License
  • Telephone Etiquette
  • Positive Company Representation
  • Team Player
  • Adaptability and Flexibility
  • Collaboration and Teamwork
  • Cleaning and organization
  • Dependable and Cooperative
  • Cash Register Operations

Timeline

Crew Member

McDonald's
08.2023 - 07.2024

Bank Teller

Wells Fargo
10.2022 - 08.2023

Office Clerk, Office Cashier, Receptionist

White Mountain Apache Utility Dept.
05.2020 - 10.2022

Crew Trainer

McDonald's
02.2017 - 03.2019

Shift Manager

McDonald's
05.2014 - 01.2017

High School Diploma -

Blue Ridge High School

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Desiree Ethelbah