Desiree Faalataina
Magna,UT
Overview
22
22
years of professional experience
Work History
Senior Biller
CE Medical Group
01.2021 - Current
- Ensured proper documentation of all transactions by meticulously maintaining accurate records within the company''s database system.
- Enhanced customer satisfaction levels by promptly addressing inquiries and resolving any billing issues professionally.
- Created detailed reports for management review, providing insights into departmental performance metrics and areas for improvement.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring company adherence to industry standards.
- Optimized billing software usage through regular system updates and customization according to company needs.
- Implemented best practices for accurate data entry, minimizing errors in client account records.
- Reduced processing time for payments received by reconciling accounts daily, allowing quick identification of discrepancies.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
Assistant Client Revenue Manager
Alta Medical Management
01.2015 - 01.2021
- Assisting and managing overseas team
- Audit payments & charges
- Work claims and claim denials to ensure maximum reimbursement for services provided.
- Submit billing data to insurance providers.
- Answer and assist patient/insurance phone calls.
Customer Service/Front End Supervisor
Shopko
08.2007 - 09.2012
- Supervise checkout station.
- Respond to customer inquiries and complaints.
- Responsible for ensuring that the store provides proper customer service.
Assistant Manager
Chevron
01.2003 - 01.2007
- Ensure cleanliness of the facility
- Ordering of fuel.
- Maintain inventory.
- Oversee and control all funds.
- Interact with vendors and customers.
Education
High School Diploma - undefined
Virgin Valley High
Mesquite, NV05.1998
Skills
- Attention to Detail
- Basic Math
- Cash Handling
- Computer Literate
- Critical Thinking
- Type 50 wpm
- Customer Service
- Excel
- Inventory
- Keyboarding
- Microsoft Word
- Multi-Line Telephone
- Operation
- Organization
- Problem Solving
- Reading Comprehension
- Teamwork
- Ten Key
- Time Management
- Windows
- Word Perfect
- Eclinical works
- CPS
Timeline
Senior Biller
CE Medical Group
01.2021 - Current
Assistant Client Revenue Manager
Alta Medical Management
01.2015 - 01.2021
Customer Service/Front End Supervisor
Shopko
08.2007 - 09.2012
Assistant Manager
Chevron
01.2003 - 01.2007
High School Diploma - undefined
Virgin Valley High