Desiree Falls
Charlotte,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Bus Driver
Olympic Transportation
02.2022 - 02.2025
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Maintained North Carolina driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Customer Relations Representative(TEMP)
Mecklenburg County Social Services
01.2024 - 06.2024
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Assisted customers in identifying solutions to ensure a positive experience.
- Improved customer retention by addressing concerns and providing solutions.
- Managed customer accounts to maintain high levels of satisfaction.
- Improved communication with customers by delivering clear and concise information.
- Handled customer feedback to improve service quality and satisfaction.
- Assisted customers in understanding product features, contributing to increased sales.
Teller
Wells Fargo
03.2019 - 12.2021
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Diploma -
West Charlotte High School
Charlotte, NC01.2013
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Problem-solving
- DOT regulations
- Scheduling adherence
- Adaptable to change
- Commercial driving
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Clear communication
Timeline
Customer Relations Representative(TEMP)
Mecklenburg County Social Services
01.2024 - 06.2024
Bus Driver
Olympic Transportation
02.2022 - 02.2025
Teller
Wells Fargo
03.2019 - 12.2021
Diploma -
West Charlotte High School
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