Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Fines

Tampa,FL

Summary

Accomplished professional and supportive partner with 13 years of career progression in administrative operations. Resilient to handle challenges of the fast paced professional environment. Highly adaptable, dependable and ethical bringing a detail oriented diligent nature with sound judgement and good multi tasking abilities and a self motivated personality

Objective Statement:

Hardworking collaborator for operational excellence seeking opportunity to join team and achieve company goals.

Overview

24
24
years of professional experience

Work History

English as a Second Language (ESL) Teacher

Cambly Kids
01.2022 - 06.2022
  • Educated students in basics of English grammar and conversational speaking.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Improved instruction methods by using various assessment tools and strategies.
  • Developed activities and integrated technology to diversify instruction.
  • Coordinated language immersive materials that allowed students to associate knowledge with real-world experiences.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.

Online English Teacher

Bling ABC
05.2021 - 09.2021
  • Used pre-written curriculum to teach students English via remote video conferencing.
  • Gently corrected student pronunciation and grammar to improve conversation skills.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Employed visual and auditory approaches to make lessons more interesting and interactive for students.
  • Maintained schedule of appointments 25min classes 1:4
  • Worked 3-4 hours each week

Associate Support Department Supervisor

The Home Depot
08.2010 - 12.2012
  • Assisted DHRM in improving workplace environment by establishing workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Positively contributed to creating inclusive respectful environment and acceptance with use of open door policies and quick associate resolutions
  • Assisted hiring, interviews, terminations, training and development, time and attendance, discipline and performance evaluations, yearly reviews, coordinating pre-orientation, quarterly performance reviews, manage instructional development and store processes
  • Collaborated with leadership to build positive relationships and healthy workplace environment through rewards and recognition programs, receipt and distribution of service awards and associate celebrations of appreciation
  • Encouraged sociability, product knowledge, and advancement assisting in associates development for next level positions
  • Managed store operations, employee schedules and customer service through forecasted hours for scheduling and matched customer service performance graph to provide adequate service coverage.
  • Improved customer service 25%, associate benefits 40%, associate training 15%, and store morale by providing recognition and rewards.
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Maintained and ensured understanding and awareness of company policies, employee benefits, and store processes
  • Created weekly schedule for 250 employees, web based training, store meetings, and physical filing system

Expediter-Services Liaison-Dept. Supervisor

The Home Depot
02.2004 - 06.2009
  • Ensured all individual departments, vendors, managers, supervisors, call center, project coordinator, and installers work in cooperation to provide consistent quality work and seamless customer service.
  • Ensure store, installers, and vendors work collectively to provide timely and accurate fulfillment of product, services, merchandise, or project status.
  • Identify, discuss, and clarify any concerns through proactive preparations to provide solutions to resolve issues or complaints.
  • Provided clear communication and respectful discussions while maintaining positive relationships.
  • Experienced leader with ability to teach, train, and coach associates on procedures, programs, and service.
    Build positive relationships through home visits and project inspections.
  • Managed time efficiently by creating handbook for store audits and inventories.
  • Maintained fiscal integrity by working weekly reports: store controllable operating profit, Balance due, weekly installed sales variances reports, and ensuring all chargebacks, trip charges, or credits are processed and issued correctly.
  • Captured all markdowns, chargebacks, credits owed, and installer trip charges 100%.
  • Managed time and money with performance inspections of installer warehouse, verify correct and undamaged product and location for customer orders, and upcoming installation projects.
  • Maintained all vendor catalogs for accuracy in merchandise availability, and timeline.
  • Responsible for installation services and customer appointments, follow-up to completion.

Special Services Supervisor

The Home Depot
01.2000 - 01.2004
  • Experienced in-store policies, procedures, and duties related to Home Depot SOP, inverted pyramid, values, performance management, reports, customer service expectation, handling of cash and cash transactions, and Knowledge of store layout, merchandise and install services
  • Actively involved in store operations to drive sales and profitability
  • Manage store level complaints or phone complaints and provide customer resolution
  • Implemented training to ensure associates were equipped to handle special service desk functions including, special orders, install orders and processes, RTV process, Markdowns, list of customer orders, creating and fixing orders, conflict resolution regarding customer issue
  • Established training for associates by creating repetitive rotations, for procedures, reports, and daily store functions, to enhance service and ensure store standards are met
  • Participated in new hire interviews, round table review process, evaluations, and written reviews
  • Administered performance management, recognition, and adequate training for all associates to increase knowledge and ensure quality service daily
  • Led small teams of 10 in group focused training and development, store procedures, store operations, programs, and reports to achieve structure, consistency, and improve service
  • Oversee daily reports to ensure accuracy and accountability for store operations in Profit and Loss (P&L) financial statements
  • Collaborated and contributed to consistent and systematic preparedness for yearly inventory maintaining and keeping accurate records and reports
  • Collaborate with different departments and managers to assist in generating customer orders, assistance with issues, and finding resolutions
  • Coordinate and build customer knowledge through workshops, How to workshops for different products, features and benefits for product,
  • Coordinate trainer, supplies, location, date, sign up sheet, snacks, and time allotted
  • Quality analytical skills for recording, documenting, evaluating, and identifying opportunities to facilitate development on strength
  • Use of professional and customer focused approach to handle customer inquiries, ensure quality customer service, and resolve issues immediately
  • Facilitated timely delivery of special orders and installation merchandise, to meet customer needs, objectives for excellent customer service.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards

Special Services Associate

The Home Depot
07.1998 - 03.2000
  • Considerable knowledge of products, installation services, store programs, and operations.
  • Ability to work under pressure, readiness and quickness for learning, good follow-up skills.
  • Regulate customer follow-up ( order arrival, back orders, product for pick up
  • Document orders upon pick up, return or delivery of merchandise.
  • Ability to multi-task, including customer service in-store, at desk, return, or on phone.
  • Manage, distribute, and handle money, process payments, resolve customer credit card issues.
  • Resolve customer issues quickly and accurately.
  • Organized and coordinated merchandise pick up for customers and installers.
  • Execute weekly safety issues to inform customer ex: home, fire, child, water, etc.

Education

Bachelor of Applied Science - Education With Minor International Studies

Liberty University
Lynchburg, VA
05.2017

Associate of Arts - Childhood Education

LIberty University
Lynchburg, VA
12.2014

Skills

  • Training and development
  • Collaborative, team partner
  • Functions under stress with respect and diplomatic approach
  • Communication, customer service, client relations
  • Attention to detail, project coordination
  • Proficient multitasker, Time management
  • Ability to develop constructive and cooperative working relationships
  • Good computer skills
  • Adaptable and Flexible
  • Conflict resolution, interpersonal skills
  • Bi-Lingual: English/Spanish

    • Military
    Army Reserve

    1998-2002

Timeline

English as a Second Language (ESL) Teacher

Cambly Kids
01.2022 - 06.2022

Online English Teacher

Bling ABC
05.2021 - 09.2021

Associate Support Department Supervisor

The Home Depot
08.2010 - 12.2012

Expediter-Services Liaison-Dept. Supervisor

The Home Depot
02.2004 - 06.2009

Special Services Supervisor

The Home Depot
01.2000 - 01.2004

Special Services Associate

The Home Depot
07.1998 - 03.2000

Bachelor of Applied Science - Education With Minor International Studies

Liberty University

Associate of Arts - Childhood Education

LIberty University

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Desiree Fines