Desiree Flores
Shelbyville,IN
Summary
Compliance Coordinator with strong expertise in compliance monitoring and training coordination. Demonstrated success in developing compliance programs and managing office operations. Specialized skills in regulatory compliance, risk assessment, and policy development. Effective communicator and problem-solver, ensuring successful implementation of compliance standards and positive relationships with regulatory bodies.
Overview
16
16
years of professional experience
Work History
Compliance Coordinator
Infinity Home Care Plus
Shelbyville, Indiana
09.2023 - Current
- Monitored compliance with state and federal regulations for home care services.
- Coordinated training sessions on compliance policies for staff members.
- Developed and maintained compliance tracking systems for documentation purposes.
- Collaborated with team members to address compliance-related issues promptly.
- Kept up-to-date records of developments in legislation to maintain and implement compliance programs and inform employees of changes to company policy.
- Conducted compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
- Assisted in resolving scheduling conflicts through proactive communication.
- Collaborated with team leads to prioritize urgent scheduling requests promptly.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Completed day-to-day duties accurately and efficiently.
- On-call every 3rd week
- Managed daily office operations and maintained organized filing systems.
- Processed incoming correspondence and directed inquiries to appropriate departments.
- Supported team members by preparing documents and reports as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and implemented marketing strategies for commercial properties.
- Collaborated with marketing teams to align social media content with broader marketing campaigns and goals.
Office Manager
Kirk's Dental Lab
Victorville, California
09.2009 - 03.2013
- Managed office supplies and inventory to ensure efficient operations.
- Coordinated schedules and appointments for staff and executives.
- Facilitated communication between departments to enhance workflow.
- Assisted in onboarding new employees by providing orientation support.
- Maintained office equipment by coordinating repairs and service requests.
- Supported budgeting processes by tracking expenses and receipts.
- Maintained filing system for records, correspondence and other documents.
- Implemented filing systems to streamline document retrieval and storage.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
Education
High School Diploma -
Covina High School
Covina, CA06-1988
Skills
- Compliance monitoring
- Policy development
- Regulatory analysis
- Compliance training
- Documentation management
- Risk assessment
- Data entry
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Customer relations
- Schedule management
- Client-specific scheduling
- Customer service
- Staff coordination
- Account management
- Computer skills
- Professionalism
- Mail handling
- Report writing
- Multi-line telephones
Timeline
Compliance Coordinator
Infinity Home Care Plus
09.2023 - Current
Office Manager
Kirk's Dental Lab
09.2009 - 03.2013
High School Diploma -
Covina High School
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