Desiree Fotso
Germantown,MD
Summary
Qualified Project Coordinator with over 5 years of experience. Highly organized and detail oriented customer service professional. Seeking a position in an organization that will allow me to further my project management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Coordinator
Four Seasons Home Improvement
Rockville, MD
08.2022 - Current
- Coordinate the scheduling of home remodeling projects, including assigning resources, allocating materials, and managing timelines.
- Liaise with clients, subcontractors, vendors, and internal teams to ensure clear communication and alignment on project requirements and schedules.
- Manage a high volume of project inquiries, requests, and changes, ensuring all updates are accurately documented and communicated to relevant stakeholder.
- Collaborate with sales teams to ensure smooth transition of projects from sales to production phase, including gathering project specification and requirements.
- Maintain accurate project records, including contract, permits, plans, and other relevant documentation.
- Provide regular updates and reports on project status, milestones and key performance indicators to senior management.
- Coordinate project deficiencies in a timely manner.
- Supervise telemarketing team
- Provide other technical office support as required by project team.
Project Assistant
Allan Bonner Management Inc.
Toronto, ON
05.2018 - 07.2022
- Updated and maintained confidential databases and records
- Tracked all hours and expenses to keep the project on task and within budgetary parameters.
- Conducted thorough research to assist with routine and special project task.
- Organized, distributed and tracked project documents.
- Performed Related work as assigned.
- Ensured team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits
- Monitored the daily progress of projects.
- Provided detailed updates to project managers or other stakeholders.
Trade Coordinator Supervisor
Shoppers Drug Mart
Toronto, ON
08.2014 - 03.2018
- Managed all Canadian Shoppers Drug Mart stores inquiries through OfficeTrax online
- Provided stores and Head office support for all maintenance related issues, questions, and demands
- Ensured requests and scopes of work are clear enough for the appropriate company to dispatch
- Provided administrative support for technicians in the field
- Sourced qualified contractors to serve the needs of retail customers for replacement and repair work
- Completed work orders in preparation for job costing, ensuring the accuracy and completeness of billable components (Hours, parts, materials)
- Invoiced jobs; Collected and prepared invoices for our technicians and preparing them for the payment process
- Ensured that work is performed to an appropriate quality level
- Answered a high volume of phone calls and email inquiries.
Education
Bachelor of Science - Accounting And Finance
University of Douala - Cameroon
12.2013
Skills
- Time management
- Communication skills
- Problem solving
- Leadership
- Attention to Detail
- Customer Service
- Change Management
- Organization
Certification
- ITIL 4 Foundation
AXELOS Global Best Practice
- Professional Scrum Master
Scrum.org
Timeline
Project Coordinator
Four Seasons Home Improvement
08.2022 - Current
Project Assistant
Allan Bonner Management Inc.
05.2018 - 07.2022
Trade Coordinator Supervisor
Shoppers Drug Mart
08.2014 - 03.2018
Bachelor of Science - Accounting And Finance
University of Douala - Cameroon
Similar Profiles
Joshua WardJoshua Ward
Construction Worker at All Seasons Home ImprovementConstruction Worker at All Seasons Home Improvement
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Abraham MassalleyAbraham Massalley
Carpenter at Exquisite Home Improvement/Home DepotCarpenter at Exquisite Home Improvement/Home Depot