Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Fuller

Houston,TX

Summary

Ambitious and goal-driven administrative professional offering 4+ years of experience in an organizational capacity for various companies. I have demonstrated the ability to provide exceptional customer service and implement process improvements. Operate effectively within a startup or rapidly growing environment, developing new processes and procedures across various departments. Well-versed in project and time management skills such as prioritizing tasks, multi-tasking, and delegating duties. Solid financial analysis skills include financial decision-making, financial statement analysis, cash flow techniques, and capital budgeting. Utilize problem-solving and analytical skills to manage business projects, project scheduling, and process analysis techniques. Demonstrate a fast learning ability, attention to detail, communication skills, teamwork, client confidentiality, and technical proficiency in MS Office.

Overview

7
7
years of professional experience

Work History

Substitute Teacher

Teachers Now
09.2024 - Current
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Correctional Officer

TEXAS DEPARTMENT OF CRIMINAL JUSTICE
08.2023 - 08.2024
  • Maintained security and order within a maximum prison, ensuring the safety of staff and inmates
  • Conducted regular patrols, inspections, and searches to prevent the introduction of contraband
  • Resolved conflicts and incidents using appropriate intervention techniques
  • Collaborated with other correctional officers and staff to maintain a secure and rehabilitative environment
  • Implemented and enforced institutional rules and regulations, reducing inmate misconduct incidents by 20%
  • Daily, I documented incidents, maintained an accurate log, and completed necessary reports in compliance with the departmental policies and procedures

SENIOR SLEEP EXPERT (ASSISTANT MANAGER)

Mattress Firm
12.2021 - 01.2023
  • I managed a small team of five subordinates by teaching them proper sales and communication skills
  • Provided customer technical and product knowledge information by serving as a subject matter expert
  • Executed current visual merchandising and ensured the latest advertising was displayed
  • Adhered to company merchandising and marketing programs to standard
  • Followed company policy and directed company standards on appearance and functionality
  • Maintained customer relationships during and post-purchase (e.g., resolved issues, delivered reminders, resolved concerns, etc.)
  • Sought and accepted constructive feedback for continuous personal, professional, and performance development
  • Developed skills, competencies, and product knowledge through assigned coursework, training, and other company-led activities
  • Maintained awareness of competition, advertisements, and services offered and developed strategies to counter them
  • Leveraged social media to impact brand awareness positively and increase sales
  • Followed all company procedures on cash handling, including acceptance of payment and deposit processes
  • Demonstrated professional communication and representation of the company brand in all internal and external interactions
  • Ensured all safety policies and procedures were followed to maintain a safe work environment

DISPATCHER

Mattress Firm
09.2020 - 08.2021
  • Responsible for scheduling deliveries according to capacity and business conditions
  • Resolved customer issues by conducting a thorough investigation to ensure both parties' proper and best outcomes
  • Submitted completed delivery manifests and stopped records by the appropriate deadline for contractor settlement purposes
  • Demonstrated professional communication and representation of the company brand in all internal and external interactions
  • Ensured all safety policies and procedures were followed to maintain a safe work environment

ON-CAMPUS BOOKSTORE

Florida International University
08.2019 - 02.2020
  • Responsible for processing online orders, shipping, and verifying payments
  • Conducted customer service to students and faculty members, ensuring orders were pulled and processed promptly
  • I completed the weekly inventory on stock and in the cashier role

Customer service agent

At&t/Direct tv
05.2018 - 07.2019
  • Responsible for handling customer service accounts by settling bill payments, upgrading accounts, resolving technical issues, and terminating services
  • Greeted customers with the proper call and ensured customer satisfaction was met
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

Agaci
03.2018 - 05.2018
  • I interacted with customers by assisting with the proper fit of merchandise, sales, and resolution of purchases
  • Conducted inventory every month and performed cashier duties
  • I restocked merchandise as needed and ensured I notified the manager of the depleted inventory

Education

Bachelor of Arts - Communication

Florida International University
Miami, FL
04.2021

Associates of Arts - Journalism

Miami Dade College
Miami, FL
07.2019

Skills

  • Team player
  • Excellent time management skills
  • Analytical skills
  • Conflict Management
  • Classroom management
  • Public Speaking
  • Reporting and documenting
  • Computer Proficiency
  • Proficient in [software]
  • Activity management
  • Verbal and written communication
  • Incident prevention

Languages

English
Full Professional

Timeline

Substitute Teacher

Teachers Now
09.2024 - Current

Correctional Officer

TEXAS DEPARTMENT OF CRIMINAL JUSTICE
08.2023 - 08.2024

SENIOR SLEEP EXPERT (ASSISTANT MANAGER)

Mattress Firm
12.2021 - 01.2023

DISPATCHER

Mattress Firm
09.2020 - 08.2021

ON-CAMPUS BOOKSTORE

Florida International University
08.2019 - 02.2020

Customer service agent

At&t/Direct tv
05.2018 - 07.2019

Sales Associate

Agaci
03.2018 - 05.2018

Associates of Arts - Journalism

Miami Dade College

Bachelor of Arts - Communication

Florida International University
Desiree Fuller