Desiree Garcia
Long Beach,CA
Summary
Multi-family industry professional with multi-state experience, an intense focus on data driven results, intrinsic ability to find solutions when questions or difficulties arise. Innate focus on training and development for those around me and an optimistic outlook.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Manager, 218 Units
Greystar Property Management
02.2023 - Current
- Assisting with oversight of staff, contracts
- Collections, evictions, month end and accounting reporting
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Training other team members
- Delegating tasks
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Assistant Community Manager, 540 Units
Bridge Property Management
10.2020 - 02.2023
- Assisting with oversight of staff, contracts
- Collections, evictions, month end and accounting reporting
- Auditing move in and out files
- Reducing Delinquency and collecting rent
- Training other team members
- Delegating tasks
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Sales Manager
Cost Plus World Market
03.2019 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service
Victoria's Secret
03.2014 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Picked orders, scanned products and packed boxes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Skills
- Customer Care
- Effective Planning
- Resident Relations
- Payment Processing
- Conflict Handling
- Scheduling
- Training
- Inventory
- Management
- Sales Management
Certification
Customer Service (4+ years) Cash Handling (4+ years) Stocking (2+ years) Shipment (2+years) Scheduling (1 year) Property Management (3+years)
Timeline
Assistant Community Manager, 218 Units
Greystar Property Management
02.2023 - Current
Assistant Community Manager, 540 Units
Bridge Property Management
10.2020 - 02.2023
Sales Manager
Cost Plus World Market
03.2019 - 12.2019
Customer Service
Victoria's Secret
03.2014 - 08.2018