Desiree Garza
Amarillo,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
IT Support Agent - Work Study
The University Of Texas Rio Grande Valley
09.2022 - 04.2024
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
Medical Assistant
Doctors Hospital at Renaissance Health System
06.2021 - 12.2021
- Interviewed and engaged patients to obtain medical history, and perform drug screenings and tuberculous test.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Take on special projects such as Covid-19 Vaccine Exemptions, explaining to the employees that request exemption what is needed to process the proper paperwork and notifying them if they were approved or rejected.
Medical Assistant
ProCare Health Services
10.2019 - 03.2021
- Set up mobile clinics to immunize patients, get pre-authorization if necessary and educate patients on vaccine knowledge
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Train new employees when Lead Medical Assistant was assigned to other tasks.
Education
Bachelor of Arts - Creative Writing
Texas Tech University
Lubbock, TX05-2028
Medical Assistant -
South Texas Vo-Tech
McAllen, TX12-2018
Skills
- Data Entry
- Telephone Etiquette
- Conflict mediation
- Product organization
- Training abilities
- Troubleshooting and diagnostics
- Computer Repairs
- Written Communication
- Hardware Installation
Timeline
IT Support Agent - Work Study
The University Of Texas Rio Grande Valley
09.2022 - 04.2024
Medical Assistant
Doctors Hospital at Renaissance Health System
06.2021 - 12.2021
Medical Assistant
ProCare Health Services
10.2019 - 03.2021
Bachelor of Arts - Creative Writing
Texas Tech University
Medical Assistant -
South Texas Vo-Tech