Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Desiree Gillett

Magna

Summary

Dedicated administrative professional with over a decade of experience supporting office professionals and delivering top-notch customer service. Experienced collaborator proficient in utilizing Microsoft software, Excel, and data analytics to streamline operations and drive efficiency. Known for being quality-driven, adaptable, and passionate about exceeding expectations in every task undertaken.

Overview

8
8
years of professional experience

Work History

Collections Lead

Kenworth Net Marketing Sales
02.2023 - 03.2025
  • Developed customized reports to track collection metrics, enabling management to make informed decisions on resource allocation and strategy adjustments.
  • Established a positive work environment for Collections Team members, fostering a culture of collaboration and continuous improvement.
  • Provided quality assurance reviews on Collections Specialists'' interactions with customers, identifying areas for improvement and coaching opportunities.
  • Resolved escalated customer disputes through mediation techniques and creative problem-solving approaches that preserved business relationships while recovering due payments.
  • Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
  • Negotiated payment arrangements with customers, ensuring mutually beneficial outcomes while minimizing financial risk to the company.
  • Closely monitored team performance metrics regularly for improvements or corrective measures necessary.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.

Associate Financial Analyst

DuPont 3 Technologies
01.2020 - 05.2022
  • Provided administrative support to multiple departments, including scheduling meetings, managing calendars and coordinated traveling
  • Maintained accurate payroll records and submitted data to the accounting department
  • Conferred with other departments on projects involving multiple teams from different divisions
  • Assisted in preparing regular reports, ensuring timely submissions
  • Budgeted and financial reporting
  • Provided support to management resulting in a positive impact of the company's overall performance
  • Enhanced financial forecasting accuracy by streamlining data collection processes and implementing advanced analytical tools.
  • Supported the finance team during quarterly earnings calls, providing accurate data and insightful analysis to executives.
  • Achieved consistent compliance with GAAP standards through meticulous record-keeping and documentation practices.
  • Facilitated timely month-end closings through efficient reconciliation of accounts payable and receivable transactions.
  • Provided analysis in forecasting financial expectations to inform development of budget planning.

Collections Advisor

Amazon
09.2017 - 01.2021
  • Managed the identification process of students facing hardship, leading to the distribution of over 7.8 million COVID relief funds
  • Streamlined financial aid procedure, leading to a 15% improvement
  • Assisted in preparing regular reports, ensuring timely submission
  • Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
  • Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
  • Improved client payment rates by developing and implementing effective collections strategies.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
  • Reduced outstanding debts for clients through consistent follow-up and negotiation tactics.
  • Streamlined internal processes for increased efficiency in managing collections accounts.
  • Managed a diverse portfolio of accounts, applying tailored strategies for successful resolution of each case.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Facilitated timely collections by monitoring aging reports and following up on outstanding balances.

Education

Associate of Science - Accounting/Business

Eagle Gate College
Murray, UT
05-2013

Skills

  • Achievement-focused
  • Compliance with legal procedures
  • Empathy and tactfulness
  • Credit control
  • Proficient in skip tracing
  • Credit reporting
  • Active listening
  • Analytical decision-making
  • Credit collections proficiency
  • Detail-oriented reconciliation process
  • Customer research
  • Risk management
  • Credit management
  • Skilled in preparing financial statements
  • Compliance awareness

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

Communication Skills

Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.

Timeline

Collections Lead

Kenworth Net Marketing Sales
02.2023 - 03.2025

Associate Financial Analyst

DuPont 3 Technologies
01.2020 - 05.2022

Collections Advisor

Amazon
09.2017 - 01.2021

Associate of Science - Accounting/Business

Eagle Gate College

Similar Profiles

CREATE PROFILE
Desiree Gillett