Hi, I’m
Desiree Gomez
Oxnard
Summary
Dynamic and detail-oriented professional with extensive experience in customer relations and appointment scheduling at Luross Academy. Proven ability to build loyal clientele through exceptional service and organization skills. Adept at managing high-volume environments while maintaining a welcoming atmosphere, consistently achieving sales targets and enhancing client satisfaction.
Overview
2021
years of professional experience
Work History
Freelance
Hairstylist
2020 - 2025 (5 education.years_Label)
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
Luross Academy
Receptionist
03.2015 - 03.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
FASHION CLOTHING STORE
Sales Associate
2014 - 2016 (2 education.years_Label)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty
Sallys Beauty
Sales Associate
2012 - 2013 (1 education.year_Label)
Job overview
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Aim USA
Dance Teacher
2010 - 2012 (2 education.years_Label)
Job overview
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Education
Channel Islands HighschoolOxnard
High School Diploma
01-2011
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Typing speed
- Quick learner
- Client consultation
- Hair styling techniques
- Highly motivated self-starter
- Highlights and lowlights
- Social media promotion
Accomplishments
- Styling Award in 2011.
- Specializes in hair color and hair cutting
.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Luross Academy
03.2015 - 03.2020
Hairstylist
Freelance
2020 - 2025 (5 education.years_Label)
Sales Associate
FASHION CLOTHING STORE
2014 - 2016 (2 education.years_Label)
Sales Associate
Sallys Beauty
2012 - 2013 (1 education.year_Label)
Dance Teacher
Aim USA
2010 - 2012 (2 education.years_Label)
Channel Islands Highschool
High School Diploma
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