Desiree Gonzales
Houston
Summary
Dynamic Branch Supervisor with expertise in customer service, cash handling, and compliance management. Proven track record in fostering relationships and enhancing customer satisfaction through proactive communication.
Overview
5
5
years of professional experience
Work History
Branch Supervisor
First Convenience Bank
Houston
06.2025 - Current
- Resolved account inquiries and processed transactions to enhance customer satisfaction.
- Supervised daily branch operations and ensured compliance with policies.
- Executed cash handling procedures and balanced cash drawers to ensure financial accuracy.
- Guided customers through loan applications and banking inquiries to facilitate informed decisions.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
Leasing Consultant
GWR Management LLC
Spring
03.2024 - 12.2024
- Guided prospective tenants through property tours and leasing applications to facilitate informed decision-making.
- Coordinated with management on targeted marketing strategies for property listings to enhance visibility and attract potential tenants.
- Organized and scheduled appointments for property viewings and follow-up consultations to improve tenant engagement.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Cashier
Walmart
Spring
08.2023 - 03.2024
- Processed customer transactions accurately at checkout stations, ensuring a positive shopping experience.
- Handle returns and exchanges according to store policies.
- Operated point-of-sale systems to facilitate quick and accurate transaction processing.
- Restocked merchandise and organized displays to enhance store presentation and customer accessibility.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
HEB Grocery Store
Houston
04.2022 - 07.2023
- Processed customer transactions swiftly at checkout stations to minimize wait times.
- Assisted customers with product inquiries and guided them in store navigation for better shopping experience.
- Maintained cleanliness in checkout areas and aisles, contributing to a pleasant shopping environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Wingstop
Houston
04.2021 - 03.2022
- Greeted customers, answered questions and provided general information regarding menu items.
- Addressed customer inquiries quickly and effectively, fostering positive interactions and satisfaction.
- Monitored dining area to ensure timely clearing of tables, enhancing guest experience and turnover.
- Maintain accurate cash drawer balances during shifts.
- Completed daily recovery tasks to maintain cleanliness and organization, supporting efficient operations.
Education
High School Diploma -
Aldine Senior High School
Houston, TX05-2020
Skills
- Customer service
- Branch operations
- Transaction processing
- Financial oversight
- Compliance management
- Relationship management
- Sales strategies
- Staff coordination
- Time management
- Multitasking
- Attention to detail
- Conflict resolution
- Problem solving
- Team leadership
- Teamwork
- Handling complaints
- Problem-solving
Languages
Spanish
Professional
Timeline
Branch Supervisor
First Convenience Bank
06.2025 - Current
Leasing Consultant
GWR Management LLC
03.2024 - 12.2024
Cashier
Walmart
08.2023 - 03.2024
Cashier
HEB Grocery Store
04.2022 - 07.2023
Cashier
Wingstop
04.2021 - 03.2022
High School Diploma -
Aldine Senior High School