Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desiree Govan

Glendale,AZ

Summary

Skilled in enhancing customer satisfaction and streamlining processes, I leverage critical thinking and effective communication to drive efficiency and achieve organizational goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful, and there is always room to learn and grow.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Director of Operations

Milestone Pediatric Therapy Services
06.2024 - Current
  • Prioritized and organized daily operations, identifying areas for improvement, and implementing solutions accordingly.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted performance reviews of staff, providing feedback to ensure optimal productivity. Set goals and expectations for direct reports using the performance review process, holding staff accountable, and ensuring they meet their targets.
  • Handled administrative tasks such as document preparation, filing, record keeping. Analyzed business performance data and forecasted business results for upper management.

Scheduling Coordinator

Arizona Autism
08.2023 - 06.2024
  • Analyzed scheduling trends to recommend process improvements, resulting in an increase in efficiency.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Entered information into system to update status reports.
  • Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Front Desk Associate

EOS Fitness
09.2022 - 08.2023
  • Welcomed members to the front desk, and engaged in friendly conversations while conducting the check-in process.
  • Managed reservations and collected payments.
  • Answered phones to respond to customer inquiries, and transferred calls to appropriate staff members.
  • Maintained important files, ran reports, and delivered updates on occupancy and revenue.
  • Managed customer complaints and rectified issues to complete satisfaction.

In-Home Caregiver

TheKey
09.2022 - 03.2023
  • Aided with mobility and independence for disabled individuals, and continually monitored safety for elders.
  • Planned and prepared healthy meals, and provided assistance when necessary.
  • Maintained the cleanliness of clients' environments.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped patients during ROM exercises to maintain musculoskeletal functions, and increase strength.

Front counter/Counter lead

Panda Express Restaurant
12.2018 - 06.2022
  • Maintained and reviewed clean and well-organized kitchen areas to promote efficiency while observing food handling and sanitation procedures to safeguard against foodborne illnesses/bacteria.
  • Served food and beverages to customers and confirmed complete orders.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Direct Caregiver

Arizona Dream Team
09.2020 - 06.2021
  • Maintained a clean and well-organized environment for DDD adolescent clients to ensure happiness and safety in their placed group home.
  • Supported IADLs, ADLs, and personal care needs.
  • Followed the care plan and directions to administer medications.
  • Consulted with the client care team to continually update care plans.

Education

High School Diploma -

Shadow ridge High School
Surprise, AZ
05.2020

Social Work and Social Justice

Arizona State University
Tempe, AZ

Skills

  • Account review
  • Customer service
  • Critical thinking
  • Communication skills
  • Computer software
  • Care planning
  • Operational management
  • Performance analysis
  • Schedule oversight
  • Time management
  • Training

Certification

  • Fingerprint Clearance Card
  • CPR Certification
  • First Aid Certification
  • Article 9 Certification

Timeline

Assistant Director of Operations

Milestone Pediatric Therapy Services
06.2024 - Current

Scheduling Coordinator

Arizona Autism
08.2023 - 06.2024

Front Desk Associate

EOS Fitness
09.2022 - 08.2023

In-Home Caregiver

TheKey
09.2022 - 03.2023

Direct Caregiver

Arizona Dream Team
09.2020 - 06.2021

Front counter/Counter lead

Panda Express Restaurant
12.2018 - 06.2022

Social Work and Social Justice

Arizona State University

High School Diploma -

Shadow ridge High School

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Desiree Govan