Desire'e Graham
Los Angeles,CA
Summary
Manager with management experience and exceptional people skills. Versed in visual merchandising,styling, building client relationship and producing numbers in commission based environment. Desires a challenging role as a Assistant Store Manager in retail.
Overview
8
8
years of professional experience
Work History
Assistant Manager/ Sales Lead
WHBM
Glendale , CA
07.2023 - Current
- Preform opening and closing procedures.
- Responsible for online services through store.
- Responsible for store operations, discrepancies and bank orders
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Responsible for managing e commerce store front. Visual merchandising, email blasts & etc
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Train employees on customer service.
Freelance Vendor
Adamis Group
Los Angeles, CA
02.2023 - 08.2023
- Built and removed different displays and specific products based on customer requirements and promotional needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Vendor Specialist
Bond No. 9 Saks Fifth Avenue
Los Angeles , CA
08.2022 - 02.2023
- Developed lists of potential areas and buyers to increase success rates.
- Studied product and industry specs and prices to update signage and complete merchandising activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management. With a lease/ store relationship
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Sold 80,000 in less than 5 months
Sales Supervisor
BA&SH
Los Angeles, CA
06.2021 - 07.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated $100,000 of new customer revenue in 6 months
- Checked store merchandise regularly for proper display and replenishment.
- Directed smooth merchandising of products to engage customers and promote sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Assistant Manager
White House Black Market
Marina Del Rey, CA
01.2020 - 06.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Directed merchandising, promotion changes weekly that corresponded to corporate
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed opening and closing procedures
- Wrote daily’s and used business math in ordered to pull daily KPI’s
- Responsible for monthly transfers and RTV’s
- Responsible for managing the e commerce store front. Visual merchandising, blast emails and etc.
Key Holder
Helmut Lang
West Hollywood, CA
04.2018 - 02.2019
- Sold over 200,000 within 10 months of employment
- Ensured excellent customer service by building and maintaining customer rapport
- Managed stock demands, employee shift schedules and opening and closing operations
- Completed administrative duties, including opening and closing reports and bank deposits
- Processed shipments
- Kept the showroom clean and maintained neat, orderly product displays
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Built and maintained effective relationships with peers and upper management
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
Key Holder
Sandro San Francisco
San Francisco, CA
11.2016 - 02.2018
- Sold over $ 100,000 in merchandise within the last 12 months.
- Delivered excellent customer service by greeting and assisting each customer.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Stocked and restocked inventory when shipments were received.
- Addressed customer inquiries and resolved complaints.
- Responded to safety and loss prevention incidents.
- Set up visuals bi- weekly with corporate
- Responsible for opening and closing store.
Senior Stylist
Diesel
San Francisco, CA
12.2015 - 05.2016
- Met all customer call guidelines including service levels,
- handle time and productivity.
- Sold $50,000+in sales over a 4 month time period ,while Part time
Education
Buying & Merchandising
Academy of Art
2015
Skills
- Store Operations
- 2 years experience in purchasing
- Fashion industry knowledge
- Customer Service Oriented
- Trend forecasting
- Excellent Collaborator
- Product Development
- Proficient in PC platforms
Timeline
Assistant Manager/ Sales Lead
WHBM
07.2023 - Current
Freelance Vendor
Adamis Group
02.2023 - 08.2023
Vendor Specialist
Bond No. 9 Saks Fifth Avenue
08.2022 - 02.2023
Sales Supervisor
BA&SH
06.2021 - 07.2022
Assistant Manager
White House Black Market
01.2020 - 06.2021
Key Holder
Helmut Lang
04.2018 - 02.2019
Key Holder
Sandro San Francisco
11.2016 - 02.2018
Senior Stylist
Diesel
12.2015 - 05.2016
Buying & Merchandising
Academy of Art
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