Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE GRAUDS

Sanford

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management. Enthusiastic self-starter with excellent customer service skills. Seeking shift or store management position. Willing to learn new skills to progress in a management role. Skilled retail sales professional with five years of experience in The Home Depot and 4 year of experience at JoAnn Fabrics. Gifted at processing transactions, handling cash, using registers and arranging merchandise. Capable of maintaining high level of customer satisfaction by handling customer requests, needs and problems effectively. Retail professional which excels in fast-paced environments, bringing five years of experience and dynamic personality. Extensive history of success in customer service excellence and skill across merchandising, POS systems and money management.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

JOANN Fabrics and Crafts
10.2022 - 05.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Cross trained on all areas of the store to provide well rounded coverage when needed.
  • Ran a team to maintain high Online Order production within the store.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Preformed Payroll tasks when the other manager was out of town.
  • Handled scheduled changes and call out tracking each day.

Sales Associate

The Home Depot
02.2016 - 06.2022
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Team up with co-workers to ensure proper customer service.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
  • Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Remained calm and poised during high-stress situations and when engaging with difficult or irate individuals.
  • Servicing customers and replenishing all stocks.
  • Retain customer loyalty through outstanding customer service.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Provided knowledge / up to date advice on the product ranges, promotions and special offers and ensured that the shelves were clean, tidy and fully stocked.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
  • Performed department supervisor roles while Supervisors were away.
  • Accepted and processed returns.
  • Trained for running a department through an in store training class run by the store manager and assistant managers with some classes being taught by district managers.

Team Leader

St.Lukes Lutheran Church and School
02.2007 - 05.2012
  • Planned the years senior youth program agenda.
  • Worked with budgets supervised by the churches youth director.
  • Worked in small groups to discuss events that would work best with the theme of the year and week.
  • Mentored children in the middle school during their youth events.
  • Worked in groups to brainstorm ideas for the year and team building activities.

Education

Some college (No degree) - English

Florida Atlantic University
Boca Raton, FL

High School Diploma -

Oviedo High School
Oviedo, FL
01.2012

Skills

  • Conflict resolution expertise
  • Retail merchandising proficiency
  • High-quality client service
  • Effective time management
  • Product replenishment
  • Safety compliance protocols
  • Proficient in task prioritization
  • Effective troubleshooting skills

Timeline

Assistant Store Manager

JOANN Fabrics and Crafts
10.2022 - 05.2025

Sales Associate

The Home Depot
02.2016 - 06.2022

Team Leader

St.Lukes Lutheran Church and School
02.2007 - 05.2012

Some college (No degree) - English

Florida Atlantic University

High School Diploma -

Oviedo High School

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