Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desiree Gray

Summary

Dynamic flight attendant with extensive experience at Spirit Airlines, recognized for exceptional customer service and adherence to safety protocols. Proven ability to handle emergencies with composure and foster team collaboration. Strong work ethic and attention to detail ensure a positive passenger experience while maintaining compliance with FAA regulations. A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines Inc.
03.2023 - Current
  • Learned and applied safety protocols to ensure passenger well-being during flights.
  • Assisted in boarding procedures, promoting efficient and organized entry for passengers.
  • Provided exceptional customer service, addressing passenger inquiries and resolving concerns promptly.
  • Collaborated with crew members to maintain a positive cabin environment throughout flights.
  • Adapted quickly to changing situations in-flight, demonstrating flexibility and problem-solving abilities.
  • Familiarized with emergency equipment operation and evacuation procedures for effective response readiness.
  • Observed and adhered to airline policies and regulations, ensuring compliance during all operations.
  • Engaged in ongoing training sessions to enhance skills in safety, service, and communication practices.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Flight Attendant

Southwest Airlines
08.2022 - 01.2023
  • Learned and applied safety protocols to ensure passenger well-being during flights.
  • Assisted in boarding procedures, promoting efficient and organized entry for passengers.
  • Provided exceptional customer service, addressing passenger inquiries and resolving concerns promptly.
  • Collaborated with crew members to maintain a positive cabin environment throughout flights.
  • Adapted quickly to changing situations in-flight, demonstrating flexibility and problem-solving abilities.
  • Familiarized with emergency equipment operation and evacuation procedures for effective response readiness.
  • Observed and adhered to airline policies and regulations, ensuring compliance during all operations.
  • Engaged in ongoing training sessions to enhance skills in safety, service, and communication practices.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Warehouse Worker

Kohls Distribution Center
08.2020 - 07.2022
  • Collaborated with team members to maintain workflow efficiency during peak operational periods.
  • Trained new employees on safety procedures and warehouse best practices to enhance productivity.
  • Monitored inventory levels, reporting discrepancies to management for timely resolution.
  • Maintained cleanliness and organization of work areas, adhering to safety regulations and company policies.
  • Analyzed vendor performance metrics to identify areas for improvement and enhance service quality.
  • Implemented best practices for safety protocols, reducing workplace accidents and injuries.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Assistant Store Manager

Family Dollar
07.2018 - 08.2020
  • Supervised daily store operations to ensure compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and operational standards.
  • Coordinated inventory management processes, including stock replenishment and merchandising.
  • Implemented loss prevention strategies that minimized shrinkage through effective employee training.
  • Analyzed sales reports to identify trends and develop targeted promotional strategies.
  • Enhanced customer experience by resolving issues promptly and ensuring product availability.
  • Managed staff scheduling to optimize labor costs while meeting operational needs.
  • Led team meetings to communicate goals, performance metrics, and store initiatives effectively.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Carhop Server

Sonic DriveIn
06.2016 - 09.2016
  • Delivered high-quality food and beverage service to customers in a fast-paced environment.
  • Maintained cleanliness and organization of serving area, ensuring compliance with safety standards.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in training new carhop servers, promoting efficient service techniques and teamwork.
  • Implemented suggestions for menu improvements based on customer feedback, enhancing overall dining experience.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Developed positive relationships with regular customers, fostering loyalty and repeat business.
  • Streamlined order-taking process by utilizing digital systems for accuracy and efficiency in service delivery.
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.

Education

High School Diploma -

H Grady Spruce High School
Dallas, TX
05-2018

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and beverage service
  • Time management
  • Professional appearance
  • Safety procedures
  • Emergency procedures
  • Leadership qualities
  • Public speaking

Certification

FAA Certification/FAA Card issued Aug 2022

Timeline

Flight Attendant

Spirit Airlines Inc.
03.2023 - Current

Flight Attendant

Southwest Airlines
08.2022 - 01.2023

Warehouse Worker

Kohls Distribution Center
08.2020 - 07.2022

Assistant Store Manager

Family Dollar
07.2018 - 08.2020

Carhop Server

Sonic DriveIn
06.2016 - 09.2016

High School Diploma -

H Grady Spruce High School

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