DESIREE GREENWOOD, PHR

• Motivated employees through special events, incentive programs, and constructive feedback.
• Organized and led staff orientation programs and training to promote collaboration.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Structured compensation and benefits according to market conditions and budget demands.

Consulting position

• Identified staff vacancies and recruited, interviewed and selected applicants.
• Provided strategic and operational HR support and direction to all four BW locations in WA.
• Conducted benefits administration for 230 benefit-eligible employees.
• Explained human resources policies and procedures to all employees.
• Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
• Managed federal contractor compliance programs and reporting, including Affirmative Action Plans and EEO-1/VETS-4212 reporting.
• Unemployment claims, workers compensation & safety committee.
• Managed over 230 personnel files according to policy and federal and state law and regulations.
• Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Designed new employee packages and sent them via mail and e-mail.
• Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

• Administer benefits programs including medical, dental, vision, life, FSA, 403(b), retirement, disability, EAP and supplemental insurance.
• All other employee benefits plan including PSLF, PSST, and PTO.
• Managed STD and LTD disability and absence programs in compliance with HIPAA, FMLA, ADA, ACA and other related applicable laws.
• Managed annual enrollment, coordinated programming and preparation of all vendor feeds to ensure accuracy for plan enrollment, billing and record keeping.
• HIPAA, OSHA, Unemployment, Worker's Compensation Compliance and Training.
• Coordinated the operations of benefits with internal and external partners including IT, payroll, finance, vendors and consultants.
• Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
• Played active part in annual negotiations with providers.
• Calculated deductions and disability payments.
• Managed continuous enrollment processes, as well as yearly enrollment periods.
• Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

• Responsible for handling the receipt of invoices via email and medium (electronic or hard copy) Ensure the invoices received are available for approval/processing within 24 hours of receipt.
• Process third party supplier invoices (which may or may not be supported by Purchase Orders) Via matching receipts and or POs.
• Ensure appropriate approval routings; process credit memos for both AP & AR side.
• Working with Purchasing & Sales to timely address invoice exceptions and GR/IR (goods- receipt/invoice- receipt.) Process payments (ACH/Checks/Wires/letters of Credit.).
• Handle calls/emails/fax from suppliers and employees on items such as request for invoices status, providing copies of state reseller permit, credit references and reconciliations of accounts.
• Administer the corporate credit card and automated expense report.
• Support monthly closing requirements including accrual preparation and account reconciliation.
• Assisting the GM with budgeting.

• Provided superior office management; trained and processed new hires.
• Reviewed contracts, purchase orders and cash receipts.
• Processed vendor payments and administered petty cash.
• Entered timesheets and answered payroll-related questions.
• Processed child support payments, garnishments and workers' compensation.
• Managed weekly, monthly and quarterly accruals.
• Assisted in general ledger updates, reporting and overall calculations.
• Handled highly confidential information on a daily basis.
• Prepared 1099 forms.
• Prepared monthly department expense reports, maintained spreadsheets and prepared bank reconciliations.
• Prepared other reports and special projects as requested by Controller.

• Responsible for opening and closing office daily; interact with patients, doctors and corporate office.
• Check patients into clinic, ensure paper work is completed as well as HIPAA compliance and manage patient files.
• Proof read doctor's report, composes correspondence, and print binder and folders for patients, mail letters and binders as need.
• Maintain stock and order office supplies.
• Interface with corporate decision making and manage local employees.
• Train on/off site employees on BMI paper work, annual fire safety training & CPR training.
• Deposit cash receipts and enter into accounting software.
• Assisted with marketing research and send marketing material as need.
• Payroll, A/P, A/R & Human Resources duties.

• Administered policies, procedures that involved compensation, benefits, HR relations, employee development training disciplinary actions and compliance with state and federal laws.
• Responsible for recruiting and filling positions as well as termination of employees.
• Manage preparation of federal, state and local tax returns.
• Ensure legal and regulatory compliance regarding all financial functions.
• Oversee the performance of daily accounting functions, including invoicing, accounts payables and receivables, and semi-monthly payroll processing of 150 employees.
• Designed new employee orientation package and facilitated all new employee benefit information.
• Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
• Processed payroll garnishments such as tax liens and child support.