Desiree Groo
Ocala,FL
Summary
Dynamic professional known for a robust work ethic and adaptability, thriving in independent roles while rapidly acquiring new skills. Exceptional interpersonal abilities have led to the creation of collaborative environments that enhance team performance. Aiming to apply these strengths in challenging projects that foster innovation and growth. Committed to continuous learning and professional advancement.
Overview
2026
2026
years of professional experience
Work History
President / Owner
Title Resources of Central Florida, Inc
Ocala, FL
01.2004 - Current
- Company Overview: An independent abstracting company that covers the state of Florida.
- Independent Abstracting Company that covered the state of FL.
- Maintained current knowledge of applicable regulations governing the issuance of title insurance policies.
- Provided technical guidance to customers regarding their title insurance needs.
- Exchanged title-related information with realtors and lending personnel.
- Performed title searches, ordered reports, and obtained clearance documents.
- Evaluated documents to determine property ownership.
- Supervised records clerks and title examiners, offering assistance when needed.
- Evaluated third-party software solutions that could potentially be integrated into the existing platform in order to enhance its searching capabilities.
- Managed multiple projects simultaneously while adhering to strict deadlines.
President / Owner
Desiree’s Mobile Notary Service
Ocala, FL
01.2003 - Current
- Notarized all types of documents, and I am experienced in loan signing packages, VIN verifications, notices of commencements, and recordings.
- I currently have my electronic certificate and stamp.
- I am registered with the National Notary Association.
- I am licensed and bonded.
Event Assistant
Florida Boxing Hall of Fame Association
, Florida
01.2009 - 01.2024
- Worked with a team to ensure a successful and memorable experience for the attendees
- Engaged with attendees, creating a welcoming and positive event experience.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
Security
TRVST, Inc
02.2020 - 02.2020
- Security for the Monster Rock Cruise, on the Norwegian
- Security for the music festival that takes place on the high seas
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Performed daily patrols of assigned areas to ensure safety and security protocols were being followed.
Modelling Manager
Modern Muse
Ocala, FL
01.2009 - 01.2017
- Managed my daughter, Cameron who worked with Modern Muse Modeling Agency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
Advance Homestead Title, Inc
Ocala, FL
01.1985 - 01.2004
- Production Manager of all Title Property Orders
- Developed effective communication strategies between departments within the organization.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented office policies and procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
Office Medical Biller
Florida Medical Reimbursement
Ocala, FL
Education
High School - Business courses
Forest High School
Ocala05-1986
Skills
- As an office manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office
- I have demonstrated strong leadership skills in managing a team of administrative staff and supervising daily office operations I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise
- Title insurance regulations
- Document evaluation
- Project management
- Customer service
- Vendor management
- Effective communication
- Decision making
- Problem solving
- Time management
- Loan document notarization
- Mobile notary services
- Remote online notarization
- Confidentiality assurance
- Industry regulation awareness
- Proper notarization procedures
- Visual aesthetics
- Fashion industry awareness
- Creative direction
- Recruitment strategies
- Recruitment management
- Talent training
- Team collaboration
- Initiative and proactivity
- Strong teamwork
- Leadership qualities
- Event setup and teardown
- Quality assurance
- Self motivation
- Problem-solving
References
Available upon request.
Affiliations
- Cooking and Hosting is a great passion of mine.
- I love to dance and sing and watch live bands perform.
- Being a Nana of 3 grandchildren and a mother of 3 daughters has been the greatest blessing i my life.
Timeline
Security
TRVST, Inc
02.2020 - 02.2020
Event Assistant
Florida Boxing Hall of Fame Association
01.2009 - 01.2024
Modelling Manager
Modern Muse
01.2009 - 01.2017
President / Owner
Title Resources of Central Florida, Inc
01.2004 - Current
President / Owner
Desiree’s Mobile Notary Service
01.2003 - Current
Office Manager
Advance Homestead Title, Inc
01.1985 - 01.2004
Office Medical Biller
Florida Medical Reimbursement
High School - Business courses
Forest High School
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