Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Desiree Guerrero

Cerritos,CA

Summary

Dynamic operations leader with a proven track record at UPS, enhancing process efficiency and team productivity. Excelled in strategic planning and process improvement, boosting accuracy by over 30%. Skilled in fostering a collaborative environment, demonstrating exceptional organizational and effective communication abilities. Passionate about employee training and development, ensuring high team performance and operational excellence. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Part Time Supervisor

UPS
07.2020 - Current
  • Evaluated existing processes for managing employee time and attendance data, recommending improvements that led to greater accuracy and efficiency across the organization.
  • Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
  • Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
  • Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
  • Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
  • Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
  • Developed a comprehensive training program to support new hires in understanding their roles and responsibilities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Restaurant Food Server

Mimis Cafe
04.2017 - 03.2019
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
  • Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
  • Assisted in training new server hires, sharing best practices and restaurant procedures.
  • Retained comprehensive knowledge of daily specials and limited-time promotions, informing guests of enticing menu options to boost restaurant revenue.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Restaurant Food Server

BJ's Restaurant & Brewhouse
04.2015 - 01.2017
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Food Servier/Bartender Apprentice

Buffalo Wild Wings
08.2011 - 01.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
  • Built rapport with patrons to establish a welcoming atmosphere and encourage repeat business.
  • Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
  • Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
  • Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
  • Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
  • Effectively handled cash transactions and maintained accurate records of sales throughout shifts.
  • Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
  • Participated in regular training sessions on mixology techniques, enhancing skills for faster drink preparation times.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Education

Associate of Science - Respiratory Therapist

American Career College
Anaheim, CA
04.2011

Skills

  • Operations Management
  • Strategic Planning
  • Process Monitoring and Improvement
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Effective Communication
  • Team building
  • Employee Training

Accomplishments

Mother of 4 children

State Life license with Primerica

District Leader Level

Certification

  • Certified Life licensed, Primerica - 2019-Present

Timeline

Part Time Supervisor

UPS
07.2020 - Current

Restaurant Food Server

Mimis Cafe
04.2017 - 03.2019

Restaurant Food Server

BJ's Restaurant & Brewhouse
04.2015 - 01.2017

Food Servier/Bartender Apprentice

Buffalo Wild Wings
08.2011 - 01.2015

Associate of Science - Respiratory Therapist

American Career College

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Desiree Guerrero