Desiree Guerrero
HCA Healthcare: Methodist Hospital
Von Ormy,TX
1
Certification
14
years of professional experience
Compassionate Registered Nurse with experience supporting patients through acute care, recovery, and end-of-life decisions. Recognized for clear charting, strong clinical judgment, and collaboration with physicians and therapists. Also contributes to a positive work setting by mentoring new staff and supporting high-quality care.
Work History
Registered Nurse
5 Years- Administered medications and treatments while maintaining safety and documentation standards.
- Coordinated care plans with physicians, therapists, and interdisciplinary team members.
- Monitored vital signs and identified changes requiring timely escalation.
- Assessed patient conditions and prioritized interventions using clinical judgment.
- Documented assessments, interventions, and responses in electronic health records.
- Educated patients and families on care instructions, medications, and discharge needs.
- Implemented infection control practices to support safe, compliant care delivery.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Responded to acute situations and provided direct support during clinical emergencies.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Office Manager/Receptionist, Accounts Receivable
6 Years 7 Months- Managed billing, accounts receivable, and payment tracking using accurate recordkeeping practices.
- Coordinated daily office operations, scheduling, and correspondence to support efficient waste service workflows.
- Processed customer service requests, service changes, and account updates with prompt follow-through.
- Maintained organized files, permits, and compliance documents for audits and internal review.
- Trained administrative staff on procedures, documentation standards, and office systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
Associate of Science - Nursing Practice
Associate of Science - Nursing Science
Skills
Licensed RN
ACLS certification
Telemetry monitoring
Medication administration
Direct patient care
Patient assessments
Clinical judgment
Care plan development
Patient education
Infection control
Patient counseling
Professional bedside manner
Certification
- Certified Advanced Cardiovascular Life Support
- Certified Basic Life Support
- Licensed Registered Nurse
Timeline
Registered Nurse
HCA Healthcare: Methodist Hospital
10.2021 - CurrentRead More
Office Manager/Receptionist, Accounts Receivable
Metro Waste Systems LLC
06.2012 - 01.2019Read More
San Antonio College
Associate of Science from Nursing Practice
Read More
Palo Alto College
Associate of Science from Nursing Science
Read More