DESIREE HACKWORTH
Milford,OH
Summary
Build productive relationships across internal and external stakeholders, driving product initiatives concept to launch. Possess expert project management skills from planning to resource allocation, risk mitigation, and deliverable achievement Earned multiple awards recognizing collaboration excellence, outstanding performance, and commitment to brand success
Overview
17
17
years of professional experience
1
1
Certification
Work History
CUSTOM PACKAGING AND LABEL DESIGN REVIEW LEAD
Johnson & Johnson
01.2018 - Current
- Lead eight Franchise Custom Packaging and Label Design Councils, global product integrity and patient focus is insured.
- Serving as liaison and collaborator between Global Affiliates (EMEA, LATAM, APAC & NA) and Franchise cross functional councils, from multitude of areas and specialties.
- Decrease cycle time to 40 days, from initial 260 days. Increasing speed to global markets, while ensuring compliance to established quality systems and procedures.
- Strategically aligning across Ethicon and DePuy Synthes, to promote consistency with all that interact with process.
- Established collaborative environment between franchise and Regional Customer Quality leads
- Identified key areas not performing well and implemented effective, new processes
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
NDP CROSS FUNCTION LEAD
Ethicon, Professional Resource Partners
01.2016 - 01.2018
- Served as New Product Development labeling subject matter expert, collaborated cross functionally, developed instructions for use and product labeling, cost saving initiative, and drove project completion across Vegas Sizer, Reno, Nova, Ephesus, Arigato, and Loki.
- Accountable for executing Design Control documentation and execution for label development, assisted in CAPA completion and compliance.
- Completed technical writing to translate requirements into IFU and labeling content
- Proactively conducted gap assessments and continual process improvement within Labeling Center of Excellence
MARKETING PROJECT MANAGER
Cardinal Health
01.2014 - 01.2016
- Lead team of 12, across multiple sites, to design and implement SOPs to streamline workflow, improve processes, drive consistency, and better support product management.
- Created and co-chaired Human Centric Board to address unmet customer needs, sparking enterprise usage of human-centric design to enable meaningful product differentiation.
- Adaptability and strengths in quickly onboarding to new initiatives—as labeling SME—supported Pharma segment in addition of Medical LOB projects and initiatives.
- Provide cross-functional teams with outstanding service, understanding marketing initiatives to define scopes, goals, and timelines.
MARKETING SENIOR SPECIALIST
Cardinal Health
01.2011 - 01.2014
- Spearheaded transition of labeling process from paper-based to electronic, drastically improving procedural efficiencies, providing process consistencies, and mitigating risks through heightened quality controls.
- Fostered collaboration throughout cross-functional teams, looking at all processes to identify gaps and redundancies, better align efforts and outcomes, and equip teams with tools to function effectively on same platform.
- Proactively collaborated with Marketing team, reporting any potential challenges to project deliverables, and working effectively with internal and external stakeholders invested in label creation, approval, and production process.
INVENTORY OPS ANALYST / CONTINUOUS REPLENISHMENT PURCHASING
Cardinal Health
01.2009 - 01.2011
- Communicated proactively to Marketing team, reporting any potential challenges to project deliverables, and working effectively with internal and external stakeholders invested in label creation, approval, and production process
- Recruited to drive continuous performance improvement, first mapping existing processes, identifying opportunities for efficiency gains, and championing strategic initiatives to drive sustainable operational and service enhancements
- Increased customer service and satisfaction through leadership of host of targeted actions, raising service scores to 97.5%—4- point gain—and identifying and establishing best practices from which to continue to operate
BUYER / INVENTORY CONTROL SPECIALIST
Sygma Network
01.2007 - 01.2008
- Charged with managing initial inventory distribution to brand-new regional account, championing migration from previous supplier, providing seamless supply chain operations for client, and ensuring all administrative and logistic work was completed in timely manner
- Forecasted seasonal sales to fuel inventory levels and optimal in-stock conditions
- Managed footprint of 1K+ restaurants—included in 6 large fast-food chains across 2-state region— diligently maintained 99.998% efficiency on par levels while ordering and distributing 800+ SKUs.
- Completed daily cycle counts to maintain accuracy of records
- Audited and corrected discrepancies in inventory numbers
- Completed stock inventories to identify and address issues negatively impacting controls
Education
Bachelor of Science (BS) - Human Ecology, Product Development & Manufacturing
The Ohio State University
Columbus, Oh2006
Skills
FPX Master SME, Coach & T2 Trainer
Human Centric Design
Project Planning & Execution
Kaizen Event Advocacy & Leadership
Customer Service & Support
Priority & Deliverable Management
Stakeholder & Team Leadership
Relationship Cultivation
Creative & Analytical
Risk Mitigation
Brand Development
Accomplishments
- FPX Master SME, Coach and Trainer: Cincinnati Site Lead- 2021-current
- Leadership Development Program for PM/GTO-2020-current
- Labeling Department Co-Op Assignment Manager 2019-current
- Cincinnati PM/GTO Credo Lead-2022
- Cincinnati PM Credo Team - Innovation Pillar Lead 2019-2021
- Cincinnati PM End of Year 2019 Event Planning Committee
Certification
Certifications in Process C- Green Belt
Certifications – FPX T2 Trainer (2023), FPX Master SME (2023), FPX SME(2023), FPX Coach(2022), CSCP(2022), FPX(2021), First Line Leaders(2019), Marketing Essentials(2016), Product Management(2014), LSS Yellow Belt(2010)