Desiree Hall
Humboldt,TN
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
8
8
years of professional experience
Work History
Production Team Member
Toyota Motor Manufacturing Mississippi
03.2022 - 01.2023
- Followed strict safety protocols when dealing with hazardous materials.
- Supported shipping team by quickly moving finished product between work stations and packing lines.
- Identified and removed foreign matter from raw materials as part of strong quality control processes.
- Set up, operated and maintained production machinery such as drills and hoses and wires, and engine mounts.
- Loaded and unloaded materials and assemblies weighing as much as 15 pounds.
- Prevented product shifting and damage during shipment by using proper padding and bracing.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
- Incorporated new directions smoothly to continuously improve production team performance and output.
- Organized work to meet demanding production goals.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Maintained machinery to prevent overloads and avoid malfunctions.
Overnight
Stocker, Walmart
08.2020 - 11.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Sales Representative
T-Mobile US
01.2021 - 04.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
Manager
Sonic Drive
08.2019 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Delivery Driver
Waitr Inc
05.2019 - 08.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Handled basic upkeep and emergency repairs on delivery vehicles.
Server
CATFISH HOUSE RESTAURANT
11.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Moved and set up seating, prepared extra silverware and bowl placement for appitizers prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Cashier
Taco Bell
10.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $150 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
Boost Mobile
06.2018 - 09.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Set up calendar with customer birthdays and other special events for personal touch.
Shift Leader
IHOP
02.2016 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained store equipment, printers and fax machines.
- Maintained financial accuracy when handling over $2,000 in revenue each day.
Restaurant Hostess
Applebee's
06.2015 - 02.2016
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Planned and executed up 30-guest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Cashier
Wendy's
10.2014 - 06.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $150 or more per shift.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate’s - Medical Billing and Coding
Ultimate Medical Academy
05.2024
High School Diploma -
Prattville High School
Prattville, AL05.2016
Skills
- Training (3 years)
- Server (4 years)
- Management Experience (4 years)
- Cash handling expert (6 years)
- Basic math skills (10 years)
- Multi-tasking ability (10 years)
- Knowledge of Technology (10 years)
- Marketing understanding (1 year)
- Great communication skills (10 years)
- Guest Relations Experience (6 years)
- Delivery Driver Experience (Less than 1 year)
- Sales Skills: Influence & Negotiation - Proficient
- Verbal Communication — Proficient
- Data Entry — Highly Proficient
- Entering data quickly and accurately - Highly Proficient
- CRM Skills with Salesforce — Proficient
- Social Media — Highly Proficient
- Customer Service Fit — Proficient
- Sales Skills — Proficient
- Retail customer service — Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Timeline
Production Team Member
Toyota Motor Manufacturing Mississippi
03.2022 - 01.2023
Sales Representative
T-Mobile US
01.2021 - 04.2021
Overnight
Stocker, Walmart
08.2020 - 11.2021
Manager
Sonic Drive
08.2019 - 08.2020
Delivery Driver
Waitr Inc
05.2019 - 08.2019
Server
CATFISH HOUSE RESTAURANT
11.2018 - 05.2019
Cashier
Taco Bell
10.2018 - 01.2019
Sales Representative
Boost Mobile
06.2018 - 09.2018
Shift Leader
IHOP
02.2016 - 07.2018
Restaurant Hostess
Applebee's
06.2015 - 02.2016
Cashier
Wendy's
10.2014 - 06.2015
Associate’s - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Prattville High School
Similar Profiles
Shakita EdwardsShakita Edwards
Supply Chain Analyst at Toyota Motor Manufacturing MississippiSupply Chain Analyst at Toyota Motor Manufacturing Mississippi
Chris RinehartChris Rinehart
PC TEAM LEADER PARTS ORDERING at Toyota Motor Manufacturing MississippiPC TEAM LEADER PARTS ORDERING at Toyota Motor Manufacturing Mississippi
Mark JeanfreauMark Jeanfreau
Skilled Maintenance Team Member at Toyota Motor Manufacturing MississippiSkilled Maintenance Team Member at Toyota Motor Manufacturing Mississippi
Michael MoserMichael Moser
Key Trainer Team Member at Toyota Motor Manufacturing MississippiKey Trainer Team Member at Toyota Motor Manufacturing Mississippi
Kelly GriggsKelly Griggs
Farmer, Vice-President at Griggs Farms LLCFarmer, Vice-President at Griggs Farms LLC