Desiree Hamm
Jamestown,ND
Summary
Support professional with proven ability to deliver consistent and high-quality assistance in fast-paced settings. Recognized for fostering team collaboration and driving results through effective communication and problem-solving. Reliable and flexible, adapting to changing needs while maintaining focus on achieving team objectives. Skilled in troubleshooting, conflict resolution, and customer service.
Overview
22
22
years of professional experience
Work History
FAST (Field Activity Support Team) Member
Tractor Supply Company
10.2021 - Current
- Assisted customers with product selection and inquiries, ensuring high satisfaction levels.
- Collaborated with team members to enhance store layout for improved customer flow.
- Trained new staff on operational procedures and best practices.
- Implemented effective merchandising strategies to boost sales of seasonal products.
- Led initiatives to optimize backroom organization, improving efficiency in stock retrieval.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to service excellence.
- Managed multiple priorities effectively while maintaining exceptional attention to detail merchandising.
- Followed detailed directions from multiple sources to execute projects.
Store Manager
Caseys General Stores
08.2018 - 07.2021
- Oversaw daily operations, ensuring efficient store management and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
General Manager
Northland Restaurant Group, Hardees
11.2015 - 07.2018
- Led operational teams to enhance service delivery and customer satisfaction.
- Developed and implemented training programs to improve staff performance and retention.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Oversaw financial management, including budgeting, forecasting, and expense control measures.
- Managed budget implementations, employee reviews, training, and schedules.
Backroom Locator Supervisor
Kmart, Sears Holding
11.2014 - 04.2015
- Coordinated inventory management processes to optimize stock levels and reduce excess merchandise.
- Implemented efficient locating strategies to enhance product availability and improve customer satisfaction.
- Trained team members on best practices for inventory tracking and location accuracy.
- Developed streamlined workflows for item retrieval, resulting in faster service times.
- Mentored junior staff in effective use of inventory management systems and tools.
Post Master Relief
United States Postal Service, USPS
01.2014 - 12.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Woodplant Supervisor
Mann Lake Ltd
02.2004 - 11.2011
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored team members to enhance productivity and maintain high performance levels.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Coordinated workflow assignments, optimizing resource allocation across multiple teams.
Education
Associate of Applied Science - Business Management
Rasmussen College
St Cloud MN03.2014
Skills
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
- Quality control
- Inventory control
- Staff supervision
Timeline
FAST (Field Activity Support Team) Member
Tractor Supply Company
10.2021 - Current
Store Manager
Caseys General Stores
08.2018 - 07.2021
General Manager
Northland Restaurant Group, Hardees
11.2015 - 07.2018
Backroom Locator Supervisor
Kmart, Sears Holding
11.2014 - 04.2015
Post Master Relief
United States Postal Service, USPS
01.2014 - 12.2014
Woodplant Supervisor
Mann Lake Ltd
02.2004 - 11.2011
Associate of Applied Science - Business Management
Rasmussen College