DESIREE Harding
Omaha,NE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mentor
Progressive Casualty Insurance
Omaha, Nebraska
08.2022 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Answered questions and engaged others one-on-one for dynamic interactions.
- Delivered accurate information to groups through public speaking engagements.
Multiline Representative
Progressive Casualty Insurance
Omaha, Nebraska
03.2021 - Current
- Determine the existence of coverage related to Special line contracts for motorcycle's and recreational vehicles by gathering, analyzing , and verifying information to determine a course of action
- Proactively communicating, settling and fulfilling expectations with customers.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Estimating the cost of repair or replacement of damaged property, and judging whether a vehicle should be declared a Total Loss.
- Negotiated settlements with customers and lien holders, paid out total loss settlements and obtained necessary documents to process titles for branding in multiple states.
- Utilized resources and prior experience to determine if claims should be approved for payment or denied.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management and collaboration skills.
Auto Claims Adjuster
Progressive Casualty Insurance
Omaha, NE
03.2020 - 03.2021
- Researched and verified insurance policy coverage.
- Determine the cause and extent of damages by investigating claims with underwriters and insurance agents in the field.
- Communicate with team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
- Utilize resources and prior experience in the Claims industry to determine if claims should be approved for payment or denied.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Conducted interviews, gathered detailed information and completed field investigations.
Executive Administrator
Academic Adventures Child Development Center
Omaha, Nebraska
03.2013 - 03.2020
- Received, filed and processed paperwork and documents for on-boarding employees and all new clientele.
- Supported Director in operational improvements and resolution of procedural problems to deliver top-notch customer service.
- Responded quickly to customer complaints and initiated immediate problem resolution.
- Scheduled employee shift assignments ensuring that all positions are covered, and regulations requirements are met.
- Managed employee daily activities and adherence to all policy and procedures.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained, mentored and advised new and promoted employees
- Established and enforced clear goals to keep employees working collaboratively.
Education
Bachelor of Arts - Business Management, Marketing
University of Nebraska Omaha
08.2020
Associate of Arts - Business Administration
Metropolitan Community College
Skills
- Strategic decision making
- Customer service
- Problem resolution
- Active listening
- Superb time management
- Goal-oriented
- Teambuilding
- Experienced Performance Coaching
- Project management
Certification
- Licensed [Texas All-Lines Adjuster]- 2021
Timeline
Mentor
Progressive Casualty Insurance
08.2022 - Current
Multiline Representative
Progressive Casualty Insurance
03.2021 - Current
Auto Claims Adjuster
Progressive Casualty Insurance
03.2020 - 03.2021
Executive Administrator
Academic Adventures Child Development Center
03.2013 - 03.2020
Bachelor of Arts - Business Management, Marketing
University of Nebraska Omaha
Associate of Arts - Business Administration
Metropolitan Community College