Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desiree Harper

Gardencity

Summary

Proven leader at Eloise Asylum LLC, adept in facility management and fostering interpersonal relations, significantly enhanced customer engagement and team performance. Excelled in staff training, crisis management, and implementing safety protocols. Achieved notable improvements in operational efficiency and customer loyalty through innovative strategies and effective team leadership. Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Escape Room Manager

Eloise Asylum LLC
05.2021 - 02.2024
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Leadership Team Member

Eloise Asylum LLC
05.2021 - 02.2024
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
  • Assisted with new hire processing and existing training programs.
  • Interviewed, recruited and trained new onboarding candidates.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Historian

Eloise Asylum LLC
04.2021 - 02.2024
  • Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
  • Identified and conserved documents, records and maps of historical significance.
  • Located and outlined historical details about economic, social and political events to enhance knowledge of diverse geographic areas and cultural changes.
  • Investigated news, government, and church archives to locate important information about significant events.
  • Educated groups about key events in history and current preservation strategies with polished presentations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Wayne Memorial High School
Wayne, MI
05.2016

Skills

  • Staff Training and Development

  • Negotiation Tactics

  • Performance Analysis

  • Interpersonal Relations

  • Conflict resolution techniques

  • Talent management

  • Excellent Communication

  • Attention to Detail

  • Teamwork and Collaboration

  • Staff Supervision

  • Crisis Management

  • Decision-Making

  • Organizational Skills

  • Facility Management

  • Multitasking

  • Time Management

  • Coaching and Mentoring

  • Team Leadership

  • Team building

  • Adaptability and Flexibility

  • Crowd Control

  • Program Development

  • Safety Protocols

  • Customer Service

Languages

English
Full Professional

Timeline

Escape Room Manager

Eloise Asylum LLC
05.2021 - 02.2024

Leadership Team Member

Eloise Asylum LLC
05.2021 - 02.2024

Historian

Eloise Asylum LLC
04.2021 - 02.2024

High School Diploma -

Wayne Memorial High School
Desiree Harper