Desiree Hayes
Summary
11 years in the U.S. Marine Corps. Goal-oriented individual challenged with inspecting, inventorying and issuing ammunition to highly capable teams. An astute Ammunition Specialist with a background managing and overseeing guided missiles, large rockets and other types of ammunition in accordance with strict regulations. Resourceful Specialist offering expertise in problem-solving, data analysis, customer service quality control and OSHA 40. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety/Environmental Compliance Coordinator
United States Marine Corps
01.2016 - 02.2024
- Facilitated Environmental Compliance Assistant before becoming Environmental Compliance Coordinator.
- Supervised and assisted in big oil spill cleanup on Camp Lejeune that required digging and removal of affected areas.
- Spearheaded safe and efficient handling and disposal of environmental waste.
- Informed individuals and groups of pollution control regulations and inspection findings and explained how problems could be corrected.
- Supported development of corporate policies and procedures relating to environmental protection and compliance management.
- Investigated and reported on violations of environmental regulations.
- Conducted risk assessments to identify areas of potential vulnerability in regard to environmental regulations or standards.
- Trained employees and new officers on ecologically-sound and sustainable operational procedures.
- Assisted with development of compliance program and played leadership role in transition of compliance oversight model.
- Analyzed data for trends, patterns and indicators of potential noncompliance.
- Prepared detailed reports documenting compliance with environmental regulations.
- Reduced costly fines and penalties by promptly addressing non-compliance issues and developing corrective action plans.
- Facilitated internal audits of company operations for adherence to established environmental policies and procedures.
- Promoted a culture of environmental compliance by serving as a role model, mentor, and resource for colleagues throughout the organization.
- Provided training to employees on environmental regulations, safety procedures, and best practices to increase overall compliance awareness.
- Improved environmental compliance by conducting thorough audits and inspections of company facilities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Ammunition Technion Specialist/Warehouse Manager
United States Marine Corps
01.2013 - 02.2024
- Charged with training 5 new employees to complete on the job training to have them work in accordance with our company policies and standard operational procedures along with any annual training.
- In charge of accurate counts, separation, sentencing, warehousing, storage and proper transport of ammunition for over 8 falicilities and over 100 Department of defense idenitication codes of ammunition and explosives.
- Review national stock number, condition codes and all information on boxes and cans to ensure proper labeling and that old markings are removed or updated to ensure clarity of item and reduce any mishaps.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Over 9 years of gathering, organized and inputing information into digital database.
- Evaluated 20 jurior team members performance and provided coaching to address inefficiencies.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Daily inspections of production area to verify proper equipment operation.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Maintained overall safe work environment from all members who entered my work area with employee training programs and enforcement of safety procedures.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Observed packing operations to verify conformance to specifications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours.
- Strengthened communication skills through regular interactions with others.
- Facilitated smooth expansion of warehouse space to accommodate business growth.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned 5 warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Enforced organization processes to increase quality and service standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Ensured compliance with safety regulations through regular daily and weekly inspections, staff training, and policy updates.
- Evaluated over 50 incoming shipments for quality issues and processed unacceptable materials for removal.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Quality Control Technician
U.S. Marine Corps
07.2018 - 01.2022
- Monitored production output to verify quality standards ahead of dispatch.
- Performed routine maintenance and calibration on testing equipment.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Maintained quality documentation and records for conformance with relevant standards.
- Kept up-to-date with industry best practices and emerging technologies to continually improve effectiveness of quality control measures.
Janitor
United States Marine Corps
01.2013 - 01.2021
- Conducted cleaning procedures since 2012 to ensure clean table, chairs, beds, floors and equipment of rooms, bathrooms and facilities.
- Checked in and stocked inventory throughout facility.
- Managed pest control measures through routine inspections, treatments, and proactive prevention strategies.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Mechanic
Self
01.2018 - 01.2020
- Self-taught mechanic on 2000 ford mustang replacing (fluids) oil, oil filter, gas, fuel filter, fuel pump, transmission fluid, transmission filter, coolant, radiator replacement, air filter, brake fluid, window motor replacement, exhaust manifold replacement, wheel replacement and weather-strip replacement.
Ammunition Technion Specialist
United States Marine Corps
01.2016 - 01.2020
- Trained and can verify expended ammo shell or materials that can possible have an explosive hazard
- Supervised over 5,000 LBs of expended munitions worth over $2,500
- Exceeded warehouse clerk that ensured cleanness and organization and accountability of inventory
- Assisted in the organization, accountability and storing of items off loaded from a shipment
- Certifications to conducted vehicle inspections for headlights, blinkers, brakes, windshield wipers, oil, tires and tire pressure to ensure a safe commune from and to location
- Ensure that personnel are properly equipped with hearing, eye, head, mouth guard and clothing protection that may be needed for task
- Certed to over view shooter participating on a range to keep accountability of 6 rifles and shooters.
Clerk
United States Marine Corps
01.2016 - 01.2020
- Demonstrated customer service since 2012 in detailed, reasonable timed, accurate in administration, inspections, sending work request, assisting people to find buildings or people and over the phone service and emails
- Performed as a clerk since 2016 assisting in the upkeep of records, inspections, administration work, customer service, excel, PowerPoints and word.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Edited and proofread documents for accuracy and completeness.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
CVS Store Manager in Training
2400 Gum Branch Road
01.2019 - 01.2019
- Trained as an intern for CVS Health.
- Gained understanding of processing trucks, BOH, Quick Pick and Cycle counts, price change.
- Selected by CVS workforce initiatives to train in CVS retail stores as a Store Manager in Training while still on active duty.
- Displayed excellent customer service behaviors.
- Increased customer service throughout the district and in select stores helping all stores reach YTD service excellence stores.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
Supervisor
United States Marine Corps
01.2013 - 01.2019
- Supervised the cleanness of facilities and educated others on how the buildings must be cleaned and why to have the building kept in a standard of excellent condition
- Overseeing this has kept possible stomach virus and breakouts to 0%.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Generated reports detailing findings and recommendations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Grounds Keeper
Marine Corps
01.2016 - 01.2016
- Performed grounds care to keep a neat and professional appearance of the facility area
- Able to use weed whackers, racks, hedge cutters and lawn mowers.
Education
HAZWOPER 40
U. S Marine Corps
Environmental Hazmat Course 103 -
U.S. Marine Corps
08.2018
Environmental Hazmat Course 102 -
U.S. Marine Corps
06.2018
Environmental Hazmat Course 101 -
U.S. Marine Corps
06.2017
Aspects Psychology -
American Intercontinental University
05.2017
Intro to Philosophy -
American Intercontinental University
05.2017
English Comp II -
American Intercontinental University
02.2017
Topics Cultural -
American Intercontinental University
02.2017
English Comp I -
American Intercontinental University
11.2016
Academic Success -
American Intercontinental University
11.2016
Foundation Criminal Justice -
American Intercontinental University
11.2016
8 Credits Associates in General Studies -
American Intercontinental University
09.2016
Staff noncommissioned Officer Academy -
U.S. Marine Corps
02.2016
Leading Marines online course -
U.S. Marine Corps
05.2014
High School Diploma -
Porter Ridge High School
Indian Trail, North Carolina06.2012
Skills
- Critical Thinking and Problem Solving
- Laboratory Testing
- Hazardous waste management
- Records Management
- Occupational safety standards
- Data Collection
- Records Maintenance
- Public Speaking
- Data Management
- Recordkeeping
- Microsoft Office
- Flexible and Adaptable
- Teamwork and Collaboration
- Verbal Communication
- Decision-Making
- Problem-Solving
- Supervision and leadership
- Team Management
- Troubleshooting
- Calm Under Pressure
Certification
HAZWOPER 40
Driver license
Timeline
CVS Store Manager in Training
2400 Gum Branch Road
01.2019 - 01.2019
Quality Control Technician
U.S. Marine Corps
07.2018 - 01.2022
Mechanic
Self
01.2018 - 01.2020
Safety/Environmental Compliance Coordinator
United States Marine Corps
01.2016 - 02.2024
Ammunition Technion Specialist
United States Marine Corps
01.2016 - 01.2020
Clerk
United States Marine Corps
01.2016 - 01.2020
Grounds Keeper
Marine Corps
01.2016 - 01.2016
Ammunition Technion Specialist/Warehouse Manager
United States Marine Corps
01.2013 - 02.2024
Janitor
United States Marine Corps
01.2013 - 01.2021
Supervisor
United States Marine Corps
01.2013 - 01.2019
HAZWOPER 40
U. S Marine Corps
Environmental Hazmat Course 103 -
U.S. Marine Corps
Environmental Hazmat Course 102 -
U.S. Marine Corps
Environmental Hazmat Course 101 -
U.S. Marine Corps
Aspects Psychology -
American Intercontinental University
Intro to Philosophy -
American Intercontinental University
English Comp II -
American Intercontinental University
Topics Cultural -
American Intercontinental University
English Comp I -
American Intercontinental University
Academic Success -
American Intercontinental University
Foundation Criminal Justice -
American Intercontinental University
8 Credits Associates in General Studies -
American Intercontinental University
Staff noncommissioned Officer Academy -
U.S. Marine Corps
Leading Marines online course -
U.S. Marine Corps
High School Diploma -
Porter Ridge High School