Desiree Hernandez
Clint,TX
Summary
Dynamic professional with experience at Teleperformance USA as a Social Media Moderator, excelling in content moderation and user engagement. Proven ability to enhance user experience and analyze social media trends. Strong problem-solving skills and attention to detail drive successful outcomes in fast-paced environments. Committed to fostering safe online communities.
Overview
7
7
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
08.2022 - 02.2024
- Monitored user-generated content for compliance with community guidelines and brand standards.
- Analyzed social media trends to identify potential areas for engagement improvement.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Reported on user feedback and content performance to assist in strategy development.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Insurance Processor
HGS - Hinduja Global Solutions
02.2021 - 08.2023
- Processed insurance claims efficiently, ensuring compliance with regulatory guidelines.
- Reviewed policy documents for accuracy and completeness, minimizing errors in processing.
- Maintained detailed records of processed claims using industry-standard software systems.
- Participated in departmental meetings to discuss performance improvements and share insights on trends.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Prevented potential fraud cases by diligently investigating suspicious claims and reporting findings to the appropriate parties as necessary.
Pet Care Specialist
Petsmart
04.2017 - 01.2019
- Provided daily care and supervision for a variety of pets, ensuring their health and well-being.
- Administered medications and treatments as directed by pet owners, maintaining accurate records.
- Monitored behavior and activity levels of pets to identify potential health issues or concerns.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
Education
Clint High School
Clint, TX06-2017
Skills
- Customer support
- Social media and promotions
- Social listening
- User engagement
- Content moderation
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Relationship building
- Team building
- Social media analytics
Timeline
Social Media Moderator
Teleperformance USA
08.2022 - 02.2024
Insurance Processor
HGS - Hinduja Global Solutions
02.2021 - 08.2023
Pet Care Specialist
Petsmart
04.2017 - 01.2019
Clint High School
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