DESIREE HERRING-DRUMMOND

• Assisted management team with inventory counts of food products and beverage supplies.
• Delivered high-quality customer service by greeting guests, taking orders, serving food, and addressing special requests or dietary needs.
• Collaborated with kitchen and front-of-house teams to ensure smooth service flow, and maximize customer satisfaction.
• Maintained cleanliness of dining and kitchen areas, and followed hygiene and safety guidelines to ensure food safety standards were met.
• Organized and restocked supplies to support operations and team productivity.
• Served food quickly for positive guest experiences.
• Maintained organized storage areas for food products, beverages and restaurant supplies.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Adhered to health department regulations regarding food handling procedures.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Cashier

• Showcased relentless energy.
• Fostered customer relationships through personalized interactions.
• Processed payments via cash, check, and credit card seamlessly.
• Adjusted schedule to meet business demands
• Contributed additional hours during holiday periods
• Demonstrated reliability under demanding conditions.
• Maintain efficiency and correctness even in demanding environments.
• Provided exceptional customer service, assisting, on average, 100 customers per shift, and addressing inquiries or concerns.
• Maintained organized product displays and shelves
• Worked collaboratively with colleagues to maintain store cleanliness, restock shelves, and ensure operational efficiency.
• Effectively trained new hires on store operations, as well as customer service protocols, ensuring they quickly adapted to their roles and provided excellent customer service.
• Took on additional responsibilities, such as overseeing cashier performance, ensuring accurate transactions, and maintaining the organization of the front end, while managing staffing needs.
• Trusted to step in for front-end managers during peak hours, overseeing front-line staff, ensuring smooth operations, and maintaining high levels of customer satisfaction in fast-paced environments.