Desiree Hess

• Managed complex household operations including budgeting, scheduling, crisis response, and resource allocation for a multi-person family unit.
• Coordinated medical, educational, and social appointments, maintaining detailed records and ensuring timely follow-through—mirroring ODHS case coordination practices.
• Developed and implemented systems for task delegation, time management, and conflict resolution, demonstrating leadership and emotional intelligence.
• Navigated high-pressure situations with resilience and empathy, supporting family members through health, behavioral, and logistical challenges.
• Advocated for family needs across healthcare, education, and community services, demonstrating client-centered communication and persistence.
• Maintained financial oversight of household expenses, balancing limited resources and prioritizing needs—skills directly transferable to ODHS eligibility and benefits coordination.
• Created structured routines and behavioral support systems for children, applying trauma-informed principles and adaptive strategies.
• Demonstrated adaptability in rapidly changing environments, learning new tools and systems to support family well-being.
• Modeled professionalism, patience, and cultural sensitivity in interactions with service providers, educators, and community members.

• Served as the initial point of contact for all inbound leads generated through digital marketing, referrals, and direct inquiries, representing the company’s brand and values with professionalism and empathy.
• Managed a high volume of inbound and outbound communications via phone, email, and social media platforms, responding to homeowner inquiries regarding remodeling services, project feasibility, and scheduling availability.
• Conducted structured lead qualification using predefined criteria including project type, budget range, location, and timeline readiness, ensuring only viable prospects were routed to the in-home sales team.
• Scheduled and coordinated site visits for design consultations, balancing client preferences, geographic logistics, and sales team capacity using internal scheduling software and CRM tools.
• Maintained detailed records of all client interactions, appointment outcomes, and lead status updates in the company’s CRM system, enabling accurate forecasting and performance tracking for sales managers.
• Delivered tailored messaging to prospective clients, educating them on Ziebart’s remodeling process, service offerings, and financing options, while addressing concerns related to cost, disruption, and design feasibility.
• Demonstrated trauma-informed communication strategies when engaging with clients experiencing housing-related stress, financial hardship, or accessibility concerns, ensuring respectful and supportive dialogue.
• Collaborated closely with the in-home sales team to relay client expectations, site-specific considerations, and potential barriers to project success, contributing to improved consultation outcomes and higher conversion rates.
• Earned performance-based bonuses for each qualified site visit scheduled, consistently exceeding monthly targets through strategic outreach, rapport-building, and timely follow-up.
• Participated in weekly pipeline review meetings with sales leadership, contributing insights on lead quality, client feedback, and scheduling bottlenecks, and recommending process improvements to enhance efficiency.
• Adapted quickly to proprietary systems and workflow changes, demonstrating initiative and a strong learning curve in a fast-paced, client-driven environment.
• Supported marketing efforts by tracking lead sources, identifying trends in client inquiries, and providing feedback on campaign effectiveness, helping refine targeting strategies and improve ROI.
• Maintained compliance with internal data privacy protocols and scheduling standards, ensuring client information was handled securely and appointments were confirmed with accuracy and professionalism.
• Reinforced Ziebart’s service culture by maintaining a courteous, responsive, and solutions-oriented approach in all client interactions, contributing to positive reviews and repeat business.

• Conducted high-volume outbound sales calls to small and mid-sized businesses across the U.S., initiating contact with decision-makers including owners, directors, and C-level executives to promote Securus’s virtual receptionist and call center services.
• Delivered structured, consultative presentations tailored to each prospect’s industry, operational pain points, and service needs, educating clients on product features such as call routing, lead capture, appointment setting, and bilingual support.
• Applied strategic questioning and active listening techniques to qualify leads based on budget, urgency, and compatibility with service offerings, ensuring efficient use of sales resources and high conversion rates.
• Built and maintained a dynamic sales pipeline using CRM software, tracking lead status, follow-up schedules, and client engagement metrics to support forecasting and quota achievement.
• Collaborated with Sales Managers to refine outreach strategies, adjust messaging for specific verticals (e.g., legal, medical, real estate), and troubleshoot objections, contributing to team-wide performance improvements.
• Managed long-term client relationships through regular check-ins, service updates, and renewal discussions, demonstrating emotional intelligence and professionalism in navigating diverse client personalities and needs.
• Consistently met or exceeded monthly KPIs including call volume, qualified leads, and closed deals, earning recognition for top-tier performance and reliability.
• Demonstrated adaptability by learning and applying multiple sales frameworks, including SPIN Selling and Challenger techniques, to match client communication styles and decision-making processes.
• Maintained detailed records of all client interactions, proposals, and outcomes in the company’s CRM system, ensuring compliance with internal documentation standards and enabling cross-functional collaboration.
• Navigated high-pressure sales environments with resilience and focus, balancing performance goals with ethical standards and client-centered service delivery.
• Participated in weekly pipeline reviews and strategy sessions, contributing insights on lead quality, market trends, and messaging effectiveness to support continuous improvement.
• Provided feedback to marketing and product development teams based on client conversations, helping refine service offerings and improve alignment with customer expectations.

• Provided expert in-store and phone-based support to retail and commercial customers, including DIYers, mechanics, and fleet managers, assisting with parts lookup, availability, and ordering across a wide range of domestic and import vehicles.
• Used proprietary cataloging systems and manufacturer databases to identify correct parts based on VIN, year/make/model, engine type, and application, ensuring compatibility and reducing returns.
• Advised customers on product alternatives, performance upgrades, and cost-effective substitutions when OEM parts were unavailable, balancing technical accuracy with customer budget and urgency.
• Processed point-of-sale transactions using POS systems, handling cash, credit, and account-based purchases with precision and adherence to store policies.
• Managed special orders and vendor-direct shipments, tracking delivery timelines and proactively communicating updates to customers to maintain satisfaction and trust.
• Maintained organized stockrooms and retail displays, restocking shelves, rotating inventory, and updating pricing labels in accordance with promotional schedules and planograms.
• Conducted daily cycle counts and assisted with quarterly inventory audits, identifying discrepancies, reconciling counts, and supporting loss prevention efforts.
• Collaborated with warehouse and delivery teams to coordinate timely fulfillment of commercial orders, prioritizing urgent requests and ensuring accurate pick-and-pack procedures.
• Provided technical guidance on installation procedures, warranty terms, and product specifications, helping customers make informed decisions and reducing post-sale support needs.
• Supported store operations by assisting with opening/closing procedures, merchandising resets, and safety compliance, contributing to a clean, efficient, and customer-friendly environment.
• Demonstrated strong multitasking and communication skills in a fast-paced retail setting, balancing walk-in traffic, phone inquiries, and inventory tasks with professionalism and accuracy.

• Delivered automotive paint, industrial coatings, and related equipment to commercial clients including body shops, dealerships, and fleet maintenance centers across the Portland metro area, using company vehicles under Safe Driving Program certification.
• Managed three distinct delivery types—hot shot (on-demand), loop (scheduled route), and shuttle (point-to-point)—adapting to shifting priorities, traffic conditions, and client availability while maintaining punctuality and professionalism.
• Conducted pre-trip and post-trip vehicle inspections, documented mileage and delivery logs, and ensured compliance with DOT regulations and company safety standards.
• Received incoming freight shipments, verified packing lists against purchase orders, and noted discrepancies for supervisor follow-up, contributing to inventory accuracy and vendor accountability.
• Stocked and restocked warehouse shelves with incoming materials, using barcode scanners and inventory management systems to update stock levels and ensure proper rotation of time-sensitive products.
• Maintained a clean, organized, and hazard-free warehouse environment, adhering to OSHA guidelines and internal safety protocols for chemical storage, spill prevention, and equipment handling.
• Participated in annual physical inventory audits, assisting with product counts, labeling, and reconciliation of variances, supporting corporate compliance and financial reporting.
• Maintained retail display areas by updating pricing labels, building promotional endcaps, and ensuring product visibility and accessibility for walk-in customers.
• Lifted and transported materials weighing 50–75 lbs. regularly throughout the shift, demonstrating physical stamina, safe lifting techniques, and reliability in labor-intensive tasks.
• Washed and maintained delivery vehicles, ensuring cleanliness, mechanical readiness, and professional presentation for client-facing service.
• Communicated with dispatch and warehouse teams to confirm delivery schedules, resolve routing conflicts, and report delays or service issues, contributing to operational efficiency and client satisfaction.
• Provided courteous, solution-oriented service during deliveries, answering basic product questions, confirming order accuracy, and escalating client concerns to sales or technical staff when needed.
• Adapted quickly to proprietary inventory systems and delivery protocols, demonstrating initiative and a strong learning curve in a fast-paced, logistics-driven environment.

• Performed comprehensive cleaning and sanitation of guest rooms, suites, and common areas in accordance with resort standards and Oregon health regulations, ensuring a safe and welcoming environment for all guests.
• Maintained a daily workload of 12–18 rooms, executing tasks including bed linen changes, bathroom disinfection, vacuuming, dusting, and replenishment of amenities with speed, precision, and consistency.
• Conducted detailed inspections of cleaned rooms to verify readiness for guest check-in, identifying and correcting any missed tasks or maintenance issues before reporting completion to supervisors.
• Responded to guest requests for additional towels, toiletries, or room adjustments with professionalism and discretion, demonstrating emotional intelligence and service-oriented communication.
• Navigated interactions with guests from diverse backgrounds, including families, elderly travelers, and individuals with accessibility needs, applying culturally responsive and trauma-informed service principles.
• Managed time-sensitive assignments during peak occupancy periods, coordinating with front desk and maintenance teams to prioritize room turnovers and support operational flow.
• Reported safety hazards, damaged furnishings, and suspicious activity to management promptly, contributing to guest safety and property integrity.
• Maintained inventory of cleaning supplies and linens, notifying supervisors of low stock levels and assisting with restocking and supply room organization.
• Adhered to OSHA safety protocols for chemical handling, equipment use, and personal protective gear, ensuring compliance and minimizing risk of injury or exposure.
• Participated in team huddles and shift briefings to review daily assignments, share updates on guest needs, and support collaborative problem-solving.
• Demonstrated physical stamina and reliability by consistently completing full shifts involving repetitive motion, lifting up to 30 lbs., and navigating multi-floor layouts without supervision.
• Supported resort reputation by maintaining a courteous, professional demeanor in all guest-facing interactions, contributing to positive reviews and repeat business.

• Served as the first point of contact for guests at designated pickup locations, delivering warm, professional greetings and ensuring a positive initial experience aligned with the company’s “Spirit of Service” culture.
• Coordinated real-time guest logistics by communicating with dispatchers, drivers, and sales center staff to confirm pickup schedules, resolve delays, and ensure accurate routing for both arrivals and departures.
• Escorted guests to and from sales centers, maintaining a courteous and attentive demeanor while navigating resort grounds, parking areas, and shuttle stops.
• Regularly interacted with high-profile guests—including celebrities, executives, and public figures—requiring elevated discretion, confidentiality, and emotional intelligence in all communications and service delivery.
• Verified and corrected daily tour manifests to ensure transportation accuracy, cross-referencing guest names, pickup times, and destination details to prevent scheduling errors and missed appointments.
• Assisted guests with baggage handling and mobility support, demonstrating physical reliability and sensitivity to individual needs, including elderly travelers and those with accessibility concerns.
• Maintained a clean, organized, and welcoming environment at pickup zones and guest waiting areas, reinforcing company standards and contributing to overall guest satisfaction.
• Responded to guest inquiries regarding transportation schedules, resort amenities, and local attractions, providing clear and helpful information while maintaining confidentiality and professionalism.
• Escalated service issues or guest complaints to management when necessary, documenting incidents and contributing to resolution strategies that preserved trust and safety.
• Adapted quickly to changing guest volumes, weather conditions, and last-minute schedule adjustments, demonstrating flexibility and composure in a fast-paced hospitality setting.
• Participated in daily team briefings to review guest lists, route changes, and service priorities, contributing to collaborative problem-solving and operational efficiency.
• Modeled trauma-informed communication by remaining calm, respectful, and solution-oriented in all guest interactions, especially when addressing confusion, frustration, or accessibility needs.
• Reinforced Lucky Transportation’s brand image through consistent professionalism, positive attitude, and attention to detail, contributing to repeat business and favorable guest reviews.

• Delivered comprehensive sales support and technical consultation to walk-in customers, commercial accounts, and service technicians seeking truck parts, accessories, and custom upfitting solutions for light-, medium-, and heavy-duty vehicles.
• Utilized manufacturer databases, proprietary cataloging systems, and VIN decoding tools to identify compatible components based on chassis type, axle configuration, and intended use, ensuring product accuracy and reducing return rates.
• Provided in-depth guidance on product selection, installation requirements, and performance upgrades—including toolboxes, ladder racks, lift gates, lighting systems, towing packages, and van shelving units—tailoring recommendations to client needs and vehicle specifications.
• Frequently assisted with the physical installation of van shelving systems and other upfit components, supporting technicians in layout planning, mounting procedures, and safety compliance to ensure proper fit and secure installation.
• Managed inbound inquiries and outbound follow-ups, building rapport with fleet operators, contractors, and service professionals while maintaining a consultative sales approach focused on long-term client satisfaction.
• Coordinated with warehouse and delivery teams to verify stock availability, prioritize urgent orders, and ensure timely fulfillment, contributing to operational efficiency and customer retention.
• Processed point-of-sale transactions and account-based purchases with precision, applying correct tax codes, discounts, and documentation for internal audits and client billing.
• Tracked special orders and vendor-direct shipments, proactively communicating delivery timelines, resolving discrepancies, and maintaining accurate records in CRM and ERP systems.
• Supported outside sales representatives by preparing quotes, entering orders, and managing follow-up communications, ensuring seamless service across internal departments.
• Conducted daily inventory checks and participated in quarterly audits, reconciling variances, updating reorder points, and supporting loss prevention initiatives.
• Trained new staff on catalog navigation, customer service protocols, and safety procedures, contributing to faster onboarding and consistent service standards.
• Applied trauma-informed communication strategies when assisting frustrated or time-sensitive clients, maintaining professionalism and de-escalating tension in high-pressure situations.
• Reinforced Nelson Truck Equipment’s reputation for technical expertise and reliability through consistent, detail-oriented service and a commitment to exceeding client expectations.

• Solely managed front-office operations for a privately owned RV service shop, serving as the primary point of contact for all customer inquiries, scheduling, documentation, and service coordination.
• Created and maintained detailed service records for each client, including repair history, warranty status, parts usage, and technician notes, ensuring accuracy and compliance with manufacturer and insurance requirements.
• Drafted and processed work orders based on customer-reported issues, technician diagnostics, and service recommendations, using trauma-informed communication to clarify needs and set realistic expectations.
• Scheduled appointments, coordinated drop-offs and pickups, and communicated service timelines and delays with empathy and professionalism, often navigating emotionally charged situations involving travel disruptions or costly repairs.
• Handled all administrative tasks including invoicing, payment processing, parts ordering, inventory tracking, and vendor communication, using QuickBooks and Excel to maintain financial and operational accuracy.
• Acted as a liaison between customers and the owner/lead technician, translating technical diagnoses into accessible language and advocating for customer needs while protecting shop integrity.
• Performed hands-on technical work across multiple systems and components, including:
  Roof replacements and repairs, involving membrane removal, leak diagnostics, resealing, and structural reinforcement.
  Slide-out system repairs and replacements, including motor diagnostics, gear alignment, track lubrication, and full unit swaps.
  Flooring replacement, from subfloor inspection and moisture mitigation to installation of vinyl, laminate, or carpet materials.
  Furniture replacement and interior remodeling, including removal of built-in fixtures, installation of new seating, cabinetry, and layout reconfiguration.
  Plumbing diagnostics and repairs, including water line replacement, leak detection, pump servicing, and fixture installation.
  Refrigeration system troubleshooting, including compressor testing, thermostat calibration, and electrical diagnostics for RV refrigerators and cooling units.
  Accessory installations such as water heaters, lighting systems, AC units, and RV appliances, ensuring safe electrical and mechanical integration.
• Supported warranty claim documentation and submission, verifying coverage details, preparing photographic evidence, and communicating with manufacturers to expedite approvals.
• Managed parts inventory by receiving shipments, verifying packing lists, updating stock levels, and identifying reorder needs, ensuring availability for scheduled repairs and minimizing service delays.
• Maintained a clean, organized, and safety-compliant workspace across both office and shop areas, adhering to OSHA guidelines and manufacturer protocols for chemical handling and equipment use.
• Demonstrated high-level discretion and emotional intelligence when working with RV owners—many of whom were retirees, full-time travelers, or families in crisis—ensuring respectful, trauma-informed service delivery.
• Adapted quickly to new systems, tools, and procedures with minimal training, often learning on the fly and applying critical thinking to solve operational challenges in real time.
• Reinforced Longhorn RV Service’s reputation for personalized, trustworthy service through consistent professionalism, technical accuracy, and client-centered care.

• Supervised daily operations on the sales floor, overseeing a team of 4–8 associates during peak retail hours, ensuring consistent adherence to company policies, customer service standards, and safety protocols.
• Delegated tasks including merchandising, restocking, fitting room coverage, and register operations, adjusting assignments in real time based on traffic flow, staffing levels, and promotional activity.
• Trained new hires on POS systems, loss prevention procedures, customer engagement techniques, and brand presentation standards, contributing to faster onboarding and improved team performance.
• Monitored employee performance and provided in-the-moment coaching to reinforce service expectations, resolve interpersonal conflicts, and support professional development.
• Managed opening and closing procedures, including cash reconciliation, alarm system activation, daily sales reporting, and inventory security checks.
• Responded to escalated customer concerns with empathy and professionalism, applying trauma-informed communication strategies to de-escalate tension and resolve issues while preserving brand loyalty.
• Executed visual merchandising resets in alignment with corporate planograms and seasonal directives, ensuring product placement maximized visibility and sales potential.
• Conducted daily walkthroughs to assess store readiness, cleanliness, and compliance with promotional signage, pricing accuracy, and ADA accessibility standards.
• Collaborated with store leadership to analyze sales trends, identify staffing needs, and implement operational improvements that enhanced customer experience and team efficiency.
• Participated in quarterly inventory counts and shrink audits, reconciling discrepancies and supporting loss prevention efforts through staff training and procedural enforcement.
• Maintained a professional and approachable demeanor, modeling Van Heusen’s customer-first philosophy and reinforcing a culture of respect, accountability, and service excellence.

• Delivered personalized customer service in a high-volume retail environment, assisting a diverse clientele—including professionals, tourists, and families—with product selection, sizing, styling, and promotional offers while maintaining a polished and approachable demeanor.
• Maintained expert-level knowledge of Van Heusen’s full product catalog, including men’s and women’s business attire, casual wear, accessories, and seasonal collections, enabling confident recommendations tailored to customer preferences, body types, and lifestyle needs.
• Applied consultative sales techniques to identify customer needs, suggest complementary items, and increase average transaction value, consistently exceeding individual sales targets and contributing to store-wide performance goals.
• Recognized by store leadership as the top-performing Sales Associate, consistently leading in sales volume, customer satisfaction scores, and operational reliability.
• Operated point-of-sale systems to process cash, credit, gift card, and promotional transactions with precision, ensuring accurate pricing, discount application, and receipt generation while adhering to loss prevention protocols and PCI compliance standards.
• Managed merchandise restocking and floor recovery throughout shifts, maintaining visual standards, folding protocols, and fixture alignment in accordance with corporate planograms and seasonal directives.
• Participated in quarterly inventory counts and daily cycle checks, tagging merchandise, reconciling discrepancies, and reporting damaged or missing items to supervisors, supporting shrink reduction and inventory accuracy.
• Collaborated with team members to coordinate fitting room coverage, customer flow management, and register support during peak traffic periods, demonstrating adaptability and teamwork under pressure.
• Responded to customer concerns and complaints with empathy and professionalism, applying trauma-informed communication strategies to de-escalate tension and preserve brand loyalty, especially during high-volume sales events or product shortages.
• Supported promotional rollouts and seasonal floor resets by updating signage, pricing labels, and product placement to reflect current campaigns, maximizing visibility and conversion.
• Maintained cleanliness and organization of the sales floor, fitting rooms, and cash wrap area, contributing to a welcoming and accessible shopping environment that aligned with Van Heusen’s brand image and ADA compliance standards.
• Assisted with onboarding of new associates by demonstrating register procedures, customer service protocols, and merchandising standards, contributing to faster training and team cohesion.
• Demonstrated initiative by learning new product lines, promotional structures, and register updates quickly, supporting team efficiency and customer satisfaction during transitions and system upgrades.
• Due to outstanding performance and leadership potential, was directly promoted to Floor Supervisor upon relocating to Texas—an advancement that would have occurred earlier had a position been available locally.

• Served as second-in-command in a fast-paced, small-scale culinary operation specializing in custom meal prep and catering services for diverse clients, including families, seniors, and individuals with dietary restrictions.
• Oversaw daily kitchen operations including prep schedules, cooking timelines, sanitation protocols, and inventory control, ensuring consistent quality and full compliance with Oregon health and safety regulations.
• Supervised a rotating team of 3–6 kitchen staff, delegating tasks, training new hires, and enforcing hygiene and safety standards, contributing to a 30% reduction in prep errors and cross-contamination incidents.
• Developed and executed weekly menus based on seasonal availability, client preferences, and budget constraints, demonstrating adaptability and creative problem-solving under tight deadlines.
• Responded to last-minute client changes, equipment failures, and staffing shortages with calm, solution-oriented leadership, applying crisis management skills to maintain service continuity.
• Conducted hands-on food preparation including butchering, sautéing, baking, and plating, often stepping into lead cook responsibilities during peak service hours or staff absences.
• Managed inventory of perishables and dry goods, rotating stock, monitoring expiration dates, and placing vendor orders to prevent shortages and minimize waste.
• Maintained detailed records of food costs, vendor orders, and kitchen maintenance logs using Excel and handwritten documentation, supporting financial tracking and operational audits.
• Coordinated with delivery drivers to ensure timely dispatch of orders, resolving routing issues and client complaints with professionalism and urgency.
• Maintained a clean and organized kitchen environment, conducting daily deep cleans and weekly equipment inspections to ensure compliance with health codes and internal standards.
• Demonstrated trauma-informed communication and emotional intelligence when working with clients facing food insecurity, health challenges, or dietary restrictions, ensuring respectful and responsive service.
• Participated in community outreach events and client tastings, representing Masters Meals with professionalism and compassion, and gathering feedback to improve service offerings.
• Adapted quickly to new recipes, dietary guidelines, and kitchen systems, often learning on the fly and applying critical thinking to solve operational challenges in real time.
• Reinforced Masters Meals’ reputation for reliability, compassion, and culinary excellence through consistent execution, attention to detail, and client-centered care.

• Served as a contract-based associate through Aerotek, placed in multiple industrial, manufacturing, and logistics environments across the Portland metro area, demonstrating adaptability, reliability, and technical precision across diverse roles.

Primary Placement – Wymore Transfer Facility (Clackamas, OR):

• Supported warehouse operations in a 700,000 sq. ft. distribution and transloading facility, handling freight consolidation, pallet staging, and inventory movement for food-grade, chemical, and dry bulk products.
• Operated forklifts, pallet jacks, and lifting equipment to load/unload trailers, stage outbound shipments, and relocate inventory within ambient and cold storage zones.
• Used Infios WMS and EDI systems to scan, track, and verify product movement, ensuring real-time inventory accuracy and compliance with client specifications.
• Assisted with rail spur transloading operations, coordinating with team leads to safely transfer bulk goods between railcars and warehouse staging areas.
• Maintained strict adherence to OSHA safety protocols, including PPE usage, chemical handling procedures, and dock safety standards.
• Demonstrated physical reliability by lifting and maneuvering freight up to 75 lbs., working extended shifts, and adapting to seasonal volume surges.

Secondary Placement – Carl Zeiss Vision Northwest (Clackamas, OR):

• Supported precision manufacturing and packaging of optical lenses and eyeglass components in a cleanroom environment, adhering to ISO-compliant procedures and contamination-prevention protocols.
• Operated specialized machinery for lens coating, polishing, and edging, following detailed specifications for curvature, thickness, and optical clarity.
• Conducted final inspections using magnification tools and calibrated lighting to identify scratches, warping, and coating defects, ensuring compliance with Zeiss’s global quality benchmarks.
• Assembled eyeglass components including frames, hinges, and nose pads, verifying fit and finish before packaging and shipment.
• Documented production output, defect rates, and machine performance in shift logs and digital tracking systems, supporting internal audits and continuous improvement initiatives.

Additional Short-Term Assignments – Food Processing, Consumer Goods, and Light Manufacturing:

• Fed raw materials into production machinery and assembled goods on fast-paced production lines, following batch instructions and safety protocols to ensure consistency and accuracy.
• Monitored production processes for mechanical issues and material flow, reporting concerns and supporting real-time troubleshooting to maintain operational efficiency.
• Conducted basic quality assurance checks, inspecting finished goods for defects and verifying measurements before packaging.
• Safely stored raw materials and finished goods in designated warehouse zones, using barcode scanners and inventory systems to maintain stock integrity.
• Packed goods for shipment using appropriate materials and labeling procedures, verifying order accuracy and preparing documentation for outbound logistics.
• Maintained clean and organized workstations, performing routine equipment wipe-downs, floor sweeps, and sanitation tasks to support health and safety compliance.
• Participated in safety briefings and compliance trainings across placements, reinforcing a culture of accountability and hazard awareness in high-risk environments.
• Demonstrated consistent attendance, punctuality, and performance across all assignments, earning repeat placements and positive feedback from supervisors for reliability, attention to detail, and teamwork.

• Delivered front-line customer service and technical support in a fast-paced automotive service center, assisting walk-in clients with preventive maintenance, product education, and service recommendations tailored to vehicle type and driving habits.
• Performed hands-on vehicle services including oil changes, fluid top-offs, filter replacements, tire inflation, and battery checks, following manufacturer specifications and safety protocols to ensure vehicle performance and customer safety.
• Conducted multi-point inspections on vehicles, checking belts, hoses, lights, wipers, and undercarriage components for wear or damage, and documenting findings for technician review and customer consultation.
• Assisted with refrigeration system checks, AC recharge procedures, and cabin air filter replacements, supporting comfort and climate control diagnostics under supervision.
• Operated vehicle lifts, jacks, and diagnostic tools to access service points, drain fluids, and install new components with precision and care.
• Greeted customers upon arrival, explained service options, and documented vehicle concerns using trauma-informed communication strategies to ensure clarity and reduce anxiety.
• Used point-of-sale systems to process transactions, apply discounts, and update service records, maintaining accuracy and confidentiality in all client interactions.
• Maintained a clean and organized service bay, performing daily equipment checks, tool sanitation, and facility upkeep to support health and safety compliance.
• Stocked shelves with lubricants, filters, and accessories, rotating inventory and updating product labels to reflect current pricing and promotions.
• Collaborated with team members to meet hourly service goals, manage customer flow, and ensure timely completion of work orders during peak traffic periods.
• Demonstrated physical reliability by lifting up to 75 lbs., working extended shifts, and performing repetitive tasks with precision and care.
• Modeled professionalism and emotional intelligence in a noisy, high-pressure environment, reinforcing Jiffy Lube’s reputation for fast, friendly, and trustworthy service.

• Served as a shift lead in a high-volume fast-casual restaurant, overseeing front-of-house and kitchen operations during opening and closing shifts, ensuring readiness, cleanliness, and service consistency across all stations.
• Delivered trauma-informed customer service to a diverse clientele, assisting guests with menu selection, order customization, and payment processing while maintaining a welcoming and professional demeanor.
• Operated point-of-sale systems to process cash, credit, and mobile transactions with precision, ensuring accurate pricing, promotional application, and receipt generation while adhering to loss prevention protocols.
• Cross-trained and actively worked in multiple roles including cashier, grill station, fry station, food prep, and dining area support, demonstrating adaptability and initiative in a dynamic team environment.
• Prepared menu items to order, including burgers, fries, and specialty items, following food safety protocols, portion standards, and recipe specifications to ensure consistency and quality.
• Managed grill and fryer operations during peak hours, monitoring cook times, food temperatures, and equipment safety while coordinating with team members to maintain service speed and accuracy.
• Assembled orders for dine-in and takeout, verifying item accuracy, packaging integrity, and presentation standards before handoff to guests or delivery staff.
• Maintained cleanliness and organization of the kitchen, prep stations, and dining area, performing hourly sanitation checks and restocking supplies to support health code compliance and guest satisfaction.
• Responded to customer complaints and service issues with empathy and professionalism, applying trauma-informed communication strategies to de-escalate tension and resolve concerns while preserving brand loyalty.
• Led opening and closing procedures including equipment startup/shutdown, inventory checks, prep station setup, and end-of-day cleaning, ensuring operational readiness and compliance with health and safety standards.
• Frequently performed bank drops as part of closing duties, transporting daily revenue to designated financial institutions with discretion and accuracy, reinforcing trust and financial responsibility.
• Trained new team members on register procedures, food prep standards, and customer service protocols, contributing to faster onboarding and consistent service delivery.
• Participated in team huddles and shift briefings to review daily goals, menu updates, and service priorities, contributing to collaborative problem-solving and team cohesion.
• Demonstrated physical reliability by standing for extended periods, lifting up to 30 lbs., and performing repetitive tasks with consistency and care.
• Reinforced Boardwalk’s brand image through consistent professionalism, attention to detail, and a commitment to delivering a positive dining experience for every guest.

• Promoted to Floor Lead within weeks of hire based on rapid mastery of operations, consistent performance, and strong leadership potential in a high-volume, fast-casual restaurant environment.
• Oversaw shift operations across front-of-house and kitchen stations, coordinating team assignments, monitoring service flow, and ensuring adherence to Five Guys’ brand standards for speed, quality, and cleanliness.
• Cross-trained and actively worked in multiple roles including cashier, grill operator, fry station, prep line, dining area support, and food runner, demonstrating adaptability and initiative in a dynamic team setting.
• Prepared burgers, fries, and specialty items to order, following precise recipes, portion standards, and food safety protocols to ensure consistency, quality, and customer satisfaction.
• Managed grill and fryer operations during peak hours, monitoring cook times, food temperatures, and equipment safety while coordinating with team members to maintain service speed and accuracy.
• Delivered trauma-informed customer service, assisting guests with menu questions, allergy concerns, and service complaints with empathy, professionalism, and a solutions-oriented approach.
• Operated point-of-sale systems to process transactions, apply discounts, and manage order flow, maintaining accuracy and confidentiality in all customer interactions.
• Led opening and closing procedures including equipment startup/shutdown, prep station setup, inventory checks, sanitation tasks, and end-of-day reporting, ensuring operational readiness and compliance with health codes.
• Frequently performed cash reconciliation and contributed to bank drop preparation, reinforcing financial accountability and trust in leadership roles.
• Trained new crew members on food prep standards, safety protocols, and customer service expectations, contributing to faster onboarding and consistent team performance.
• Maintained a clean and organized kitchen and dining area, performing hourly sanitation checks, restocking supplies, and supporting health code compliance and guest satisfaction.
• Participated in team huddles and shift briefings to review daily goals, menu updates, and service priorities, fostering collaboration, morale, and accountability across shifts.
• Demonstrated physical reliability by standing for extended periods, lifting up to 50 lbs., and performing repetitive tasks with precision and care.
• Reinforced Five Guys’ reputation for handcrafted quality and exceptional service through consistent execution, attention to detail, and a commitment to team success.

• Delivered trauma-informed customer service in a large-format retail environment, assisting a diverse clientele—including homeowners, contractors, and first-time buyers—with product selection, financing options, and warranty coverage across appliances, furniture, and seasonal merchandise.
• Provided consultative sales support for washers, dryers, refrigerators, and other major appliances, tailoring recommendations to customer needs, budgets, and household dynamics while explaining energy ratings, installation requirements, and long-term value.
• Maintained expert-level knowledge of Sears’ product catalog, including technical specifications, promotional bundles, manufacturer rebates, and extended protection plans, enabling confident upselling and cross-selling across departments.
• Operated point-of-sale systems to process cash, credit, and financing transactions with precision, ensuring accurate pricing, discount application, and receipt generation while adhering to loss prevention protocols and PCI compliance standards.
• Supported opening and closing procedures including register reconciliation, bank drop preparation, inventory verification, and shift reporting, reinforcing financial accountability and operational consistency.
• Assisted with inventory management including cycle counts, stock rotation, shrink audits, and seasonal restocking, reporting discrepancies and damaged goods to supervisors and supporting inventory accuracy across multiple departments.
• Participated in quarterly floor resets and promotional rollouts, updating signage, pricing labels, and product placement to reflect current campaigns and maximize visibility and conversion.
• Responded to customer complaints and service issues with empathy and professionalism, applying trauma-informed communication strategies to de-escalate tension and preserve brand loyalty—especially during warranty disputes, delivery delays, or product malfunctions.
• Trained new associates on product knowledge, customer service protocols, and POS procedures, contributing to faster onboarding, improved team cohesion, and consistent service delivery.
• Collaborated with department leads and store managers to analyze sales trends, identify staffing needs, and implement operational improvements that enhanced customer experience and team efficiency.
• Maintained a clean, organized, and ADA-compliant sales floor, ensuring promotional compliance, safety standards, and a welcoming environment for all shoppers.
• Demonstrated physical reliability by lifting and maneuvering large appliances, assisting with customer pickups, and performing repetitive tasks with precision and care.
• Reinforced Sears’ reputation for trusted service and product expertise through consistent execution, attention to detail, and a commitment to customer satisfaction.

• Operated independently across multiple high-traffic retail kiosks located in shopping malls and event venues, specializing in cosmetics, skincare, and mobile phone products. Frequently worked solo shifts, managing all aspects of sales, customer service, and operations.
• Delivered trauma-informed customer service to a diverse clientele, including teens, professionals, and elderly shoppers, tailoring product recommendations with empathy, cultural sensitivity, and clear communication.
• Performed live product demonstrations for skincare and makeup items, educating customers on ingredients, application techniques, and skin compatibility while building rapport and trust in fast-paced environments.
• Sold mobile phones, accessories, and prepaid plans, explaining device features, carrier options, and upgrade paths. Assisted with basic troubleshooting and activation support, often serving as the first point of contact for tech-related concerns.
• Managed daily cash handling and point-of-sale operations, including opening and closing registers, processing credit and cash transactions, applying promotions, and reconciling end-of-day totals with zero discrepancies.
• Maintained kiosk inventory by receiving shipments, restocking shelves, rotating products, and identifying reorder needs. Conducted informal audits to prevent shrink and ensure product availability during peak hours.
• Created visually appealing displays using branded signage, lighting, and product arrangement techniques to maximize customer engagement and reflect seasonal promotions.
• Handled customer complaints and service issues with professionalism and emotional intelligence, often de-escalating tense situations involving product dissatisfaction or pricing confusion.
• Adapted quickly to new product lines, sales scripts, and promotional structures across different kiosk brands, demonstrating flexibility and a fast learning curve in dynamic retail settings.
• Trained new hires and temporary staff on kiosk procedures, customer engagement strategies, and product knowledge, contributing to smoother onboarding and consistent service delivery.
• Maintained a clean, organized, and ADA-accessible kiosk environment, performing hourly sanitation checks and ensuring compliance with mall regulations and vendor agreements.
• Demonstrated entrepreneurial initiative by taking ownership of kiosk performance, often exceeding daily sales targets and earning repeat customers through personalized service and product expertise.

• Delivered trauma-informed customer service in a large-format department store, assisting a diverse clientele—including families, seniors, and professionals—with apparel selection, sizing, fitting room support, and promotional guidance while maintaining a polished and approachable demeanor.
• Maintained expert-level knowledge of JCPenney’s product lines across men’s, women’s, and children’s apparel, accessories, and seasonal merchandise, enabling confident recommendations tailored to customer preferences, body types, and lifestyle needs.
• Operated point-of-sale systems to process cash, credit, gift card, and promotional transactions with precision, ensuring accurate pricing, discount application, and receipt generation while adhering to loss prevention protocols and PCI compliance standards.
• Supported opening and closing procedures including register reconciliation, bank drop preparation, inventory verification, and shift reporting, reinforcing financial accountability and operational consistency.
• Managed fitting room operations during peak hours, coordinating garment returns, assisting with size exchanges, and maintaining cleanliness and organization to support customer comfort and ADA compliance.
• Participated in quarterly floor resets and promotional rollouts, updating signage, pricing labels, and product placement to reflect current campaigns and maximize visibility and conversion.
• Assisted with inventory management including cycle counts, stock rotation, shrink audits, and seasonal restocking, reporting discrepancies and damaged goods to supervisors and supporting inventory accuracy across departments.
• Responded to customer complaints and service issues with empathy and professionalism, applying trauma-informed communication strategies to de-escalate tension and preserve brand loyalty—especially during returns, pricing disputes, or promotional confusion.
• Maintained visual merchandising standards by folding, hanging, and arranging apparel according to corporate planograms, ensuring a polished and accessible shopping environment that aligned with brand image and compliance standards.
• Collaborated with team members to meet daily sales goals, coordinate fitting room coverage, and ensure smooth transitions between peak traffic periods and closing procedures.
• Trained new associates on register procedures, customer service protocols, and merchandising standards, contributing to faster onboarding, improved team cohesion, and consistent service delivery.
• Demonstrated physical reliability by standing for extended periods, lifting up to 40 lbs., and performing repetitive tasks with consistency and care, often supporting multiple departments during high-volume shifts.
• Reinforced JCPenney’s reputation for affordable fashion and trusted service through consistent execution, attention to detail, and a commitment to delivering a positive shopping experience for every guest.

• Began professional career in a high-volume fast food environment, quickly promoted to Shift Lead based on consistent performance, reliability, and leadership potential. Oversaw daily operations, team coordination, and customer service delivery across multiple stations.
• Directed 4–10 crew members during assigned shifts, delegating tasks, monitoring service flow, and ensuring compliance with Burger King’s brand standards, food safety protocols, and customer service expectations.
• Delivered trauma-informed customer service to a diverse clientele—including families, commuters, and youth—by greeting guests warmly, resolving complaints with empathy, and maintaining a calm, solutions-oriented approach during peak hours and service disruptions.
• Operated point-of-sale systems to process cash, credit, and promotional transactions with precision, ensuring accurate pricing, discount application, and receipt generation while adhering to loss prevention protocols and PCI compliance standards.
• Managed opening and closing procedures including equipment startup/shutdown, prep station setup, inventory verification, sanitation tasks, and bank drop preparation, reinforcing financial accountability and operational consistency.
• Prepared and assembled food items including burgers, fries, breakfast items, and beverages according to standardized recipes, portion controls, and sanitation guidelines, often stepping into kitchen roles during staff shortages or high-volume periods.
• Maintained cleanliness and organization of kitchen stations, prep areas, and dining room, performing hourly sanitation checks, deep cleaning tasks, and health code compliance walkthroughs to ensure readiness and guest satisfaction.
• Monitored inventory levels, rotated stock, and coordinated with management to reorder supplies, prevent shortages, and support promotional campaigns. Received and stocked deliveries, verifying counts and inspecting for damage or spoilage.
• Trained new hires and temporary staff on food prep techniques, register procedures, customer service protocols, and safety standards, contributing to faster onboarding, improved team cohesion, and consistent service delivery.
• Conducted informal performance coaching for crew members, reinforcing service expectations, resolving interpersonal conflicts, and supporting morale during high-pressure shifts.
• Participated in daily shift briefings and weekly team meetings to review goals, menu updates, and operational priorities, contributing to collaborative problem-solving and continuous improvement.
• Demonstrated physical reliability by standing for extended periods, lifting up to 50 lbs., and performing repetitive tasks with precision and care, often covering multiple stations during understaffed shifts.
• Reinforced Burger King’s brand image through consistent execution, attention to detail, and a commitment to delivering fast, friendly, and accurate service in every guest interaction.