Desiree Hilburn
Council Bluffs
Summary
Dynamic Licensed Practical Nurse with a proven track record at Twilight Acres, enhancing patient outcomes through effective medication administration and vital signs monitoring. Skilled in clinical documentation and HIPAA compliance, while demonstrating exceptional empathy in high-pressure situations, fostering patient trust and loyalty. Committed to continuous quality improvement in healthcare delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Twilight Acres
10.2022 - 04.2025
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Customer Service Representative
VT Industries
01.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates PN Nursing - Nursing
Western Iowa Tech Community College
Denison, IA01-2024
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Physical assessment
- Clinical documentation
- Vital signs
Certification
- [CPR Certified] Training - 07/11/23-07/25
Timeline
Licensed Practical Nurse
Twilight Acres
10.2022 - 04.2025
Customer Service Representative
VT Industries
01.2021 - 10.2022
Associates PN Nursing - Nursing
Western Iowa Tech Community College
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