Desiree Holloway

• Contacted customers to resolve payment issues and set up payment plans
• Identified delinquent customer accounts through skip-tracing, phone contact, and email
• Generated aging reports and researched customer accounts to resolve AR issues
• Collected credit card payments on past-due accounts

• Pulling reports from our internal system to attach as proof to dispute chargeback in Chase Paymentech
• Using Adobe to update sections of our forms for payments
• Disputing chargebacks in Chase Paymentech
• Helping complete over 1,000 chargebacks monthly. This would include duplicating the process in our internal system and Microsoft Great Plains
• Help the write off process and pull/cancellation process when needed

Requirements:

• Processed invoices and payments in accordance with company policies and procedures.

• Handled 80-100 inbound calls daily, providing customer support for Cpap device replacement
• Investigated and resolved patient complaints and escalated inquiries when necessary

• Made 60-70 outbound calls to guide customers through the purchase process
• Reviewed and approved account documents
• Navigated Salesforce to manage customer information and sales processes