Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE HOLLOWELL

Melbourne,Florida

Summary

Adaptable professional with 10+ years of experience and a proven knowledge of nutrition, consultative sales, client relations, and customer loyalty. Aiming to leverage my skills to be a dynamic part of your wellness journey.

Overview

16
16
years of professional experience

Work History

Insurance Agent

Progressive
02.2024 - Current
  • Advised customers on auto and special lines coverage options aligned with underwriting guidelines.
  • Quoted policies accurately using internal systems and documented client details for compliance.
  • Reviewed coverage needs, explained policy terms, and recommended cost-effective protection solutions.
  • Managed renewal conversations, identified retention opportunities, and resolved coverage concerns promptly.

Customer Advocate

BCBS of TN Federal Employee Program
06.2022 - 01.2024
  • In bound servicing to include inquiries regarding benefit details, claim status, and enrollment issues for Federal employees and retirees
  • Forward facing claims processing investigations for claims processing errors or details regarding coding and allowable amounts
  • Fielding health care provider calls about prior authorizations, claim payments, and contract details
  • Comfort in navigating several VPN and web based applications simultaneously while maintaining professional demeanor with clients

Insurance Sales/Customer Service

Ttec (Appointed by Kaiser Permanente)
11.2019 - 06.2022
  • Explaining features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Assisting prospects in submitting applications for insurance coverage via telephonic enrollment
  • Aiding callers for various lines of business with billing and product inquiries

Customer Service/Logistics Representative

Amazon
11.2015 - 06.2019
  • Using product knowledge to sell merchandise and place credit card orders
  • Facilitating order deliveries between customers and delivery agents to include GPS routing assistance for drivers

Sales and Service Supervisor

eBay
09.2010 - 05.2014
  • Providing service for escalated customers using objective thinking
  • Maintaining communication between customers and clients to ensure accuracy of product information through web-based retailers
  • Offering assistance to employees in handling difficult or complex problems or in resolving escalated complaints or disputes.

Education

B.S. - Holistic Nutrition

Purdue Global
10-2026

Skills

  • Expert multitasker
  • Customer service
  • Nutrition counseling
  • Professionalism and ethics
  • Excellent interpersonal communications skills both verbally and in writing
  • Cooking instruction

Timeline

Insurance Agent

Progressive
02.2024 - Current

Customer Advocate

BCBS of TN Federal Employee Program
06.2022 - 01.2024

Insurance Sales/Customer Service

Ttec (Appointed by Kaiser Permanente)
11.2019 - 06.2022

Customer Service/Logistics Representative

Amazon
11.2015 - 06.2019

Sales and Service Supervisor

eBay
09.2010 - 05.2014

B.S. - Holistic Nutrition

Purdue Global
DESIREE HOLLOWELL