Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Holmes'Vazquez

Summary

Versatile and results-driven professional with experience at Uber Eats, adept in GPS operation and problem-solving. Demonstrated ability to enhance customer satisfaction and streamline delivery processes, ensuring timely and safe package handling. Excels in teamwork and maintaining positive customer interactions, contributing to increased loyalty and operational efficiency.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Uber Eats
12.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Home Health Aide

Edison Home Health Care
08.2023 - 12.2023
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Provided transportation and appointments management.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Scheduled and coordinated medical appointments.
  • Trained new staff members on best practices for home health care.

Street Cleaner

Department of Sanitation NYC
12.2022 - 07.2023
  • Participated in seasonal operations such as leaf collection or snow removal, ensuring continued safety and accessibility for the community.
  • Enhanced city cleanliness by diligently sweeping and picking up debris on assigned streets.
  • Reported illegally parked vehicles, hazardous conditions, road damage and damaged curbs to supervisors to facilitate resolutions and repairs.
  • Maintained a safe environment for pedestrians through prompt removal of obstacles and hazards.
  • Contributed to the improvement of sanitation standards by properly disposing of collected waste materials.
  • Conserved resources by efficiently using cleaning supplies and equipment without compromising quality outcomes.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Maintained hydraulic controls, drive shafts and motors of heavy equipment to keep fleet in good condition.
  • Drove transport crews, snow removers and street sweepers based on current work demands.
  • Documented performance of street sweeping duties and maintenance of equipment.
  • Replaced gutter brooms and curtains on street sweeping equipment.
  • Pulled levers to dump refuse in piles at curb for removal.
  • Safeguarded against accidents by employing proper lifting techniques and following established safety procedures during work activities.
  • Assisted in emergency response situations as needed, providing support during natural disasters or public events.

Customer Service Representative

Walgreen's Pharmacy
07.2021 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Port Richmond Highschool
85 St Josephs Ave, Staten Island, NY 10302
06-2020

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Problem-Solving
  • Punctual and Reliable
  • GPS Operation
  • Roads and highways knowledge
  • Delivery Scheduling
  • Stocking and Inventory
  • Vehicle Cleaning and Maintenance
  • Traffic laws knowledge
  • Shipping and packaging
  • Local routes understanding
  • Complex Problem-Solving

Timeline

Delivery Driver

Uber Eats
12.2023 - Current

Home Health Aide

Edison Home Health Care
08.2023 - 12.2023

Street Cleaner

Department of Sanitation NYC
12.2022 - 07.2023

Customer Service Representative

Walgreen's Pharmacy
07.2021 - 01.2022

High School Diploma -

Port Richmond Highschool

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Desiree Holmes'Vazquez