Desiree Holtz
Sarasota,FL
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Siesta Key Oyster Bar
08.2023 - Current
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Server
Gilligans
10.2022 - 10.2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Manager
Johnnys Pizza
11.2021 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation. Spearhead transition from online to Homebase Software increasing productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Devised processes to boost long-term business success and increase profit levels including revised quarterly drink menu, weekly beer menu, and monthly events.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment while maintaining 0 violations and 98% on Health Inspection.
Process Associate
American Tombow
10.2019 - 10.2021
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Processed and restocked returns.
Server/Training Manager
Twisted Oar
04.2016 - 08.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Tested all training software and hardware prior to commencing training programs.
Sales Representative
Staffing Solutions
03.2016 - 10.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Implemented brand marketing and sales campaigns.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Education
Associate of Science - Business Administration And Management
Metro Business College
Cape Girardeau, MO01.2004
Skills
- Issue and Conflict Resolution
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Food and Beverage Management
- Administration and Reporting
- Performance Tracking and Evaluations
- Timelines and Milestones
- Retail Operations Management
- Team Leadership
- Customer rapport
- Product branding
Timeline
Assistant Manager
Siesta Key Oyster Bar
08.2023 - Current
Server
Gilligans
10.2022 - 10.2023
Manager
Johnnys Pizza
11.2021 - 09.2022
Process Associate
American Tombow
10.2019 - 10.2021
Server/Training Manager
Twisted Oar
04.2016 - 08.2021
Sales Representative
Staffing Solutions
03.2016 - 10.2019
Associate of Science - Business Administration And Management
Metro Business College
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