Desiree House
Nwths
Amarillo, TX
26
years of professional experience
Reliable Employee offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service and upselling areas and flexible with changing business needs.
Trustworthy and dedicated employee with 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Work History
Central Supply Technician
3 Years 6 Months- Assisted in distributing medical supplies across multiple departments.
- Supported improvement of order fulfillment processes to boost turnaround times for essential supplies.
- Guided and instructed new team members on operational protocols and safety guidelines.
- Assisted in training new central supply technicians, sharing best practices for efficient workflow management within the department.
- Consistently met or exceeded departmental performance metrics by focusing on accuracy, efficiency, and timeliness in all central supply tasks.
- Maintained a clean and organized work environment, ensuring easy access to necessary supplies for medical staff.
- Provided exceptional customer service to internal departments, addressing inquiries and resolving any supply-related issues promptly.
Front End Assistant
7 Years 10 Months- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained cash drawer of $Amount or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over Number patients per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register to record all transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Job title and Job title positions and provided backup at key times.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in System.
Good Server/Trainer
2 Years 9 Months- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Initiated guidelines for standard operation of serving Type.
- Modeled role-play scenarios to provide visual demonstration of serving Type to patrons.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Monitored day-to-day activities of Type company and employees, noting areas needing improvement and implementing plans for rectification.
Food Server
5 Years 7 Months- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Software to confirm deliveries to correct rooms.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Organized and replenished supplies at food stations to optimize team performance.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Completed table resets by wiping down surfaces and refilling condiments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma
Skills
Drawer management
Customer assistance
Safe verifications
Point-of-sale system operation
Staff Training
Product and service sales
Cash Handling
Order taking
Coaching and mentoring
Money handling
Stocking and replenishing
Cleaning and sanitizing
Refunds and exchanges
Cash register systems
Purchase assistance
Point of sale operation
Basic math skills
Spirit
wine and beer expertise
Refund handling
Liquor law compliance
Product restocking
Guest inquiries
Timeline
Central Supply Technician
Nwths
01.2023 - CurrentRead More
Front End Assistant
Costco
06.2013 - 04.2021Read More
Good Server/Trainer
Iron Wok
08.2006 - 05.2009Read More
Food Server
Filippis Pizza Grotto
03.2000 - 10.2005Read More
Murrieta Valley High School
High School Diploma
Read More