Desiree Jackson
Vallejo,CA
Summary
Personable Housing Coordinator committed to maintaining positive communications and relationships with direct staff, clients, property managers, landlords and housing agencies in Greater Bay Area. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.
Overview
12
12
years of professional experience
Work History
Real Estate Coordinator
Hamilton Families
02.2023 - 04.2024
- Directly supervise Real Estate staff. Conduct staff meetings, supervision, and performance appraisals.
- Assist with recruitment, hiring and training efforts.
- Network with Bay Area realtors, investors, developers, landlords, private owners, landlord groups and/or associations, present information about program and build landlord partnerships.
- Develop and maintain relationships with landlords and owners that provide housing in public and private rental market for HF program participants
- Proactively seek out and identify available housing units; lead team to achieve monthly goals for number of units available in housing database.
- Facilitate regular meetings with HF housing search and retention teams; work collaboratively to ensure participant housing placement and retention stability.
- Act as landlord liaison, including assisting participants and landlords with mediating and resolving conflicts in coordination with Retention Specialist team.
Serve as internal expert and housing information resource by conducting research, assembling data, and performing special projects - Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, financial advice and other topics to assist families in securing and maintaining housing.
- Prepare and deliver presentations about housing resources to Hamilton Families’ staff, current and potential program participants and other service providers.
- Assist Real Estate Director in developing and revising policies and procedures, operations manuals and landlord marketing materials.
- Ensure program quality and adherence to stated standards of conduct, ethics and confidentiality requirements.
- Managed tenant relations, addressing concerns promptly for increased satisfaction and retention rates.
- And other assigned duties
Real Estate Specialist
Hamilton Families
12.2019 - 02.2023
- Compared properties possessing similar features to determine competitive market prices.
- Increased project productivity by collaborating with property owners, investors and developers, to identify viable properties.
- Conducted research and contributed to property, tenant and market analysis to identify communities where target population could thrive..
- Monitored unit inventory to keep stock levels and databases updated.
- Conduct HQS Inspections (Certified-w Certificate)
- Matched target population to units that are affordable
- Completed move in process with families (Unit viewings, lease signing, keys in hands)
Desk Clerk
TNDC
11.2021 - 07.2022
- Screened all visitors to confirm authorized guests of building residents.
- Ensured visitors are escorted by tenants at all times.
- Responded to emergencies as needed.
- Maintained complete and accurate confidential Building Log.
- Filled out incident reports as necessary.
- Reported violations of House Rules and Regulations and rules of conduct outlined in Rental Agreement.
- Took part in all online and in person trainings that are required for job function; this includes job specific trainings and companywide training.
- Overseen front entry and lobby to ensure cleanliness and security; performs minor janitorial duties as needed.
- Provided administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets and filing.
- Answered phones and operate intercom system as needed.
- Provided information to tenants, visitors, and applicants concerning Housing.
Social Services Coordinator
Christian Church Homes
02.2017 - 08.2019
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 50 clients in acquiring needed aid.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Provided group and individual counseling to identify, discuss and resolve problems and issues.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with senior case managers to coordinate team development activities and trainings.
Housing Resource Specialist
Hamilton Families
08.2012 - 02.2017
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Calculated tenant rent amounts to prepare leases and contracts.
- Helped clients find permanent or temporary housing.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 75% of 100 apartments by providing direct, hands-on support services.
- Assisted applicants in filling out housing applications and verifying assets.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Education
No Degree - Real Estate
Allied Real Estate School
On Line01.2025
Community Social Services
Samuel Merritt University
Oakland, CA05.2005
Skills
- Self-motivated professional
- Cultural awareness
- Organization and Time management
- Flexible & Adaptable
- Teamwork
- Affordable housing
- Tenant rights
- Negotiation
- Property Inspections
Timeline
Real Estate Coordinator
Hamilton Families
02.2023 - 04.2024
Desk Clerk
TNDC
11.2021 - 07.2022
Real Estate Specialist
Hamilton Families
12.2019 - 02.2023
Social Services Coordinator
Christian Church Homes
02.2017 - 08.2019
Housing Resource Specialist
Hamilton Families
08.2012 - 02.2017
No Degree - Real Estate
Allied Real Estate School
Community Social Services
Samuel Merritt University
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